[Dispatch] ***UPDATE*** Absolute Secure Access VPN Workstation Upgrade

[Chelf, Andrew]

The team deploying these upgrades will do them in small batches over the next few weeks. I apologize for the confusion as the information made it seem like every device would be upgraded on August 21st.



Battalion Chief Andrew Chelf
Austin Fire Department Communications
512-974-0401

From: Chelf, Andrew
Sent: Tuesday, August 20, 2024 9:42 AM
To: Dispatch at cafcatx.org
Subject: ***IMPORTANT*** What's Happening starting Wednesday, August 21st @ 10:00 AM - Absolute Secure Access VPN Workstation Upgrade

ESD's this will impact MDC's. See below.


Subject: What's Happening starting Wednesday, August 21st @ 10:00 AM - Absolute Secure Access VPN Workstation Upgrade

What's Happening starting Wednesday, August 21st @ 10:00 AM - Absolute Secure Access VPN Workstation Upgrade
Public Safety IT will begin deploying the Absolute Secure Access VPN Endpoint Upgrade.

Why are we doing this?
To get all endpoints upgraded to the latest 13.07 version.

What's required of me?
User will get the following windows pop-up notification.  This pop-up is as designed.  The upgrade will automatically reboot your workstation once completed.  DO NOT manually reboot your workstation.  This could cause the upgrade to fail and require an on-site repair.
[cid:image001.png at 01DAF471.41B1E3F0]

How do I get technical support?
If you experience any issues, please contact the CTM Customer Support Desk at (512) 974-4357.

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