[Dispatch] GATRRS Maintenance

[Fire Communications Calendar]

WHAT'S HAPPENING: Starting Wednesday, September 14, 12:00 PM - 3:00 PM

  *   GATRRS system antivirus update affecting dispatch consoles
How does this affect users?
Wednesday, September 14, 12:00 PM - 3:00 PM

  *   The system antivirus patch is initiated
  *   The antivirus update on dispatch consoles will occur over a four week time period once the system patch is completed
  *   Dispatch consoles impacted:
     *   DPS El Paso, DPS Austin, Leaner PD, Cedar Park PD, Wilco ESOC Train, Round Rock Logger, Round Rock PD, Wilco Logger, Wilco ESOC, Georgetown Utilities, Wireless Office, Austin Energy BUC, CAPCOG BUC, TxDOT CTECC.
  *   A popup message will appear on your console Ops stating to close all applications during the update.
  *   After postponing 3 times, the install will automatically occur which could prompt a disruption from 10 sec up to 3 min or until software is installed
  *   Users may experience a momentary network disruption during the update
  *   Users are advised to accept update as consoles become operationally available
Why are we doing this?

  *   This is needed to update GATRRS systems to the latest supported antivirus version
 What's required of me?

  *   As with any/all maintenance occurring on GATRRS, Dispatch Centers should be prepared to use local backup radio resources prior to the start of any maintenance activity.
  *   In the field, subscribers should be aware of maintenance activity in the case that they encounter difficulty communicating with their Dispatcher and/or other subscribers.
  *   Subscribers in the field may be required to power cycle the radio after the 'Site Trunking' event has occurred.

  *   Prior to this maintenance:
     *   City of Austin Wireless Communication Services personnel assigned to oversee the work will determine if there is a major reason to postpone or suspend the scheduled maintenance.
     *   Affected dispatch centers (if available) will be contacted prior to the start of this maintenance to check if there is concern or reason to suspend or postpone the activity.
     *   EXAMPLES of justification for calling off scheduled maintenance: Major inclement weather moving into the affected area, a multi-alarm fire in progress, or a major law enforcement related event in progress.
     *   The system and/or site service level as applied to affected coverage areas will be factored into determination for suspending or postponing the maintenance activity.
 How do I get technical support?
If you have questions about this activity or need assistance while the maintenance is occurring, please contact:


  *   City of Austin Wireless Communication Services Division:
o   Dustin Schmidt, cell (737) 224-3249, desk (512) 972-3249, email dustin.schmidt at austintexas.gov<mailto:dustin.schmidt at austintexas.gov>
o   Hector Hernandez, cell (737) 224-0753, desk (512) 974-0339, email hector.hernandez at austintexas.gov<mailto:hector.hernandez at austintexas.gov>

     *   City of Austin Wireless Main # (512) 972-3200, answered 24/7/365
o   Williamson County customers may also contact,
?  9-1-1 Duty Officer @ 512-864-8355 / 911cmd at wilco.org<mailto:911cmd at wilco.org>

If you need further assistance, please use one of the following contacts:
o   Saul Silva, desk (512) 972-3251, cell (512) 217-3600, email saul.silva at austintexas.gov<mailto:saul.silva at austintexas.gov>
o   David Farries, desk (512) 972-3237, cell (737) 224-3237, email david.farries at austintexas.gov<mailto:david.farries at austintexas.gov>
o   Pushpa Srinivasa, desk (512) 972-3209, cell (737) 224-3209, email pushpa.srinivasa at austintexas.gov<mailto:pushpa.srinivasa at austintexas.gov>

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