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<body lang="EN-US" link="#0563C1" vlink="#954F72">
<div class="WordSection1">
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;background:white">
<b><span style="font-size:14.0pt;color:black">WHAT’S HAPPENING:</span></b><b><span style="font-size:14.0pt;color:red">
</span></b><b><span style="font-size:14.0pt;color:black">Starting Wednesday, September 14, 12:00 PM - 3:00 PM</span></b><b><span style="font-size:14.0pt"><o:p></o:p></span></b></p>
<ul type="disc">
<li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l7 level1 lfo1;background:white">
<b><span style="font-size:12.0pt;color:black">GATRRS system antivirus update affecting dispatch consoles</span></b><b><span style="font-size:12.0pt"><o:p></o:p></span></b></li></ul>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-size:14.0pt">How does this affect users?<o:p></o:p></span></b></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;background:white">
<b><span style="font-size:14.0pt;color:red">Wednesday, September 14, 12:00 PM - 3:00 PM<o:p></o:p></span></b></p>
<ul type="disc">
<li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l7 level1 lfo1;background:white">
<b><span style="font-size:12.0pt;color:black">The system antivirus patch is initiated</span></b><b><span style="font-size:12.0pt"><o:p></o:p></span></b></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l7 level1 lfo1;background:white">
<b><span style="font-size:12.0pt;color:black">The antivirus update on dispatch consoles will occur over a
<i>four</i> week time period once the system patch is completed </span></b><b><span style="font-size:12.0pt"><o:p></o:p></span></b></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l7 level1 lfo1;background:white">
<b><span style="font-size:12.0pt;color:black">Dispatch consoles impacted: </span>
</b><b><span style="font-size:12.0pt"><o:p></o:p></span></b></li><ul type="circle">
<li class="MsoNormal" style="color:red;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l7 level2 lfo1;background:white">
<b>DPS El Paso, DPS Austin, Leaner PD, Cedar Park PD, Wilco ESOC Train, Round Rock Logger, Round Rock PD, Wilco Logger, Wilco ESOC, Georgetown Utilities, Wireless Office, Austin Energy BUC, CAPCOG BUC, TxDOT CTECC.
<o:p></o:p></b></li></ul>
<li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l7 level1 lfo1;background:white">
<b><span style="font-size:12.0pt;color:black">A popup message will appear on your console Ops stating to close all applications during the update.</span></b><b><span style="font-size:12.0pt"><o:p></o:p></span></b></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l7 level1 lfo1;background:white">
<b><span style="font-size:12.0pt;color:black">After postponing <i>3</i> times, the install will automatically occur which could prompt a disruption from 10 sec up to 3 min or until software is installed</span></b><b><o:p></o:p></b></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l7 level1 lfo1;background:white">
<b><span style="font-size:12.0pt;color:black">Users may experience a momentary network disruption during the update</span></b><b><o:p></o:p></b></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l7 level1 lfo1;background:white">
<b><span style="font-size:12.0pt;color:black">Users are advised to accept update as consoles become operationally available</span></b><b><span style="font-size:12.0pt"><o:p></o:p></span></b></li></ul>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-size:14.0pt">Why are we doing this?</span></b><span style="font-size:14.0pt"><o:p></o:p></span></p>
<ul type="disc">
<li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l6 level1 lfo2">
<b><span style="font-size:12.0pt">This</span></b><b><span style="font-size:12.0pt;color:windowtext"> is needed to update GATRRS systems to the latest supported antivirus version
</span></b><span style="font-size:12.0pt"><o:p></o:p></span></li></ul>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <b><span style="font-size:14.0pt;color:black">What’s required of me?
</span></b><span style="font-size:14.0pt"><o:p></o:p></span></p>
<ul type="disc">
<li class="MsoNormal" style="color:#201F1E;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l4 level1 lfo3;background:white">
<span style="font-size:12.0pt">As with any/all maintenance occurring on GATRRS, Dispatch Centers should be prepared to use local backup radio resources prior to the start of any maintenance activity.<o:p></o:p></span></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l4 level1 lfo3;background:white">
<span style="font-size:12.0pt;color:#201F1E">In the field, subscribers should be aware of maintenance activity in the case that they encounter difficulty communicating with their Dispatcher and/or other subscribers</span><span style="font-size:12.0pt;color:black">.</span><span style="font-size:12.0pt"><o:p></o:p></span></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l4 level1 lfo3;background:white">
<span style="font-size:12.0pt;color:black">Subscribers in the field may be required to power cycle the radio after the ‘Site Trunking’ event has occurred.</span><span style="font-size:12.0pt"><o:p></o:p></span></li></ul>
<ul type="disc">
<li class="MsoNormal" style="color:#201F1E;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l2 level1 lfo4;background:white">
<span style="font-size:12.0pt">Prior to this </span><span style="font-size:12.0pt;color:black">maintenance:</span><span style="font-size:12.0pt"><o:p></o:p></span></li><ul type="circle">
<li class="MsoNormal" style="color:#201F1E;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l2 level2 lfo4;background:white">
<span style="font-size:12.0pt">City of Austin Wireless Communication Services personnel assigned to oversee the work will determine if there is a major reason to postpone or suspend the scheduled maintenance. <o:p></o:p></span></li><li class="MsoNormal" style="color:#201F1E;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l2 level2 lfo4;background:white">
<span style="font-size:12.0pt">Affected dispatch centers (if available) will be contacted prior to the start of this maintenance to check if there is concern or reason to suspend or postpone the activity.<o:p></o:p></span></li><li class="MsoNormal" style="color:#201F1E;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l2 level2 lfo4;background:white">
<span style="font-size:12.0pt">EXAMPLES of justification for calling off scheduled maintenance: Major inclement weather moving into the affected area, a multi-alarm fire in progress, or a major law enforcement related event in progress. <o:p></o:p></span></li><li class="MsoNormal" style="color:#201F1E;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l2 level2 lfo4;background:white">
<span style="font-size:12.0pt">The system and/or site service level as applied to affected coverage areas will be factored into determination for suspending or postponing the maintenance activity. <o:p></o:p></span></li></ul>
</ul>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;background:white">
<span style="color:black"> </span><b><span style="font-size:14.0pt;color:black">How do I get technical support?</span></b><span style="font-size:14.0pt"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt">If you have questions about this activity or need assistance while the maintenance is occurring, please contact:<o:p></o:p></span></p>
<p class="MsoNormal" style="background:white"><b><span style="font-size:12.0pt"><o:p> </o:p></span></b></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoNormal" style="mso-list:l3 level1 lfo5;background:white"><span style="font-size:12.0pt;color:#201F1E">City of Austin Wireless Communication Services Division:</span><span style="font-size:12.0pt"><o:p></o:p></span></li></ul>
<p class="MsoNormal" style="margin-left:1.0in;text-indent:-.25in;mso-list:l1 level1 lfo6;background:white">
<![if !supportLists]><span style="font-size:12.0pt;font-family:"Courier New""><span style="mso-list:Ignore">o<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt;color:#201F1E">Dustin Schmidt, cell (737) 224-3249, desk (512) 972-3249, email </span><span style="color:black"><a href="mailto:dustin.schmidt@austintexas.gov" target="_blank"><span style="font-size:12.0pt;color:purple">dustin.schmidt@austintexas.gov</span></a></span><span style="font-size:12.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:1.0in;text-indent:-.25in;mso-list:l1 level1 lfo6;background:white">
<![if !supportLists]><span style="font-size:12.0pt;font-family:"Courier New""><span style="mso-list:Ignore">o<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt;color:#201F1E">Hector Hernandez, cell (737) 224-0753, desk (512) 974-0339, email </span><span style="color:black"><a href="mailto:hector.hernandez@austintexas.gov" target="_blank"><span style="font-size:12.0pt;color:purple">hector.hernandez@austintexas.gov</span></a></span><span style="font-size:12.0pt"><o:p></o:p></span></p>
<ol style="margin-top:0in" start="6" type="1">
<ul style="margin-top:0in" type="circle">
<li class="MsoNormal" style="color:#201F1E;mso-list:l9 level2 lfo7;background:white">
<span style="font-size:12.0pt">City of Austin Wireless Main # <b>(512) 972-3200</b>, answered 24/7/365<o:p></o:p></span></li></ul>
</ol>
<p class="MsoNormal" style="margin-left:1.0in;text-indent:-.25in;mso-list:l8 level1 lfo8;background:white">
<![if !supportLists]><span style="font-size:12.0pt;font-family:"Courier New""><span style="mso-list:Ignore">o<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt;color:#201F1E">Williamson County customers may also contact,</span><span style="font-size:12.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:1.5in;text-indent:-.25in;mso-list:l0 level1 lfo9;background:white">
<![if !supportLists]><span style="font-size:12.0pt;font-family:Wingdings"><span style="mso-list:Ignore">§<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt;color:#201F1E">9-1-1 Duty Officer @ 512-864-8355 / </span><span style="color:black"><a href="mailto:911cmd@wilco.org" target="_blank"><span style="font-size:12.0pt;color:purple">911cmd@wilco.org</span></a></span><span style="font-size:12.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:1.0in;background:white"><span style="font-size:12.0pt;color:#201F1E"> </span><span style="font-size:12.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="background:white"><span style="font-size:12.0pt;color:black">If you need further assistance, please use one of the following contacts:<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:1.0in;text-indent:-.25in;mso-list:l5 level1 lfo10;background:white">
<![if !supportLists]><span style="font-size:12.0pt;font-family:"Courier New""><span style="mso-list:Ignore">o<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt;color:black">Saul Silva, desk (512) 972-3251, cell (512) 217-3600, email
</span><span style="color:black"><a href="mailto:saul.silva@austintexas.gov"><span style="font-size:12.0pt">saul.silva@austintexas.gov</span></a></span><span style="font-size:12.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:1.0in;text-indent:-.25in;mso-list:l5 level1 lfo10;background:white">
<![if !supportLists]><span style="font-size:12.0pt;font-family:"Courier New""><span style="mso-list:Ignore">o<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt;color:#201F1E">David Farries, desk (512) 972-3237, cell (737) 224-3237, email </span><span style="color:black"><a href="mailto:david.farries@austintexas.gov" target="_blank"><span style="font-size:12.0pt;color:purple">david.farries@austintexas.gov</span></a></span><span style="font-size:12.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:1.0in;text-indent:-.25in;mso-list:l5 level1 lfo10;background:white">
<![if !supportLists]><span style="font-size:12.0pt;font-family:"Courier New""><span style="mso-list:Ignore">o<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt;color:#201F1E">Pushpa Srinivasa,
</span><span style="font-size:12.0pt;color:black">desk (512) 972-3209, cell (737) 224-3209</span><span style="font-size:12.0pt;color:#1F497D">,</span><span style="font-size:12.0pt;color:black">
</span><span style="font-size:12.0pt;color:#201F1E">email </span><span style="color:black"><a href="mailto:pushpa.srinivasa@austintexas.gov"><span style="font-size:12.0pt">pushpa.srinivasa@austintexas.gov</span></a></span><span style="font-size:12.0pt"><o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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