[Dispatch] GATRRS Maintenance

[Fire Communications Calendar]

WHAT'S HAPPENING: Monday, January 10, 11:00pm - Tuesday January 11, 04:00AM
GATRRS RADIO MAINTENANCE - If you have an issue with your radio of any type, turn it off then back on again!
How does this affect users?
Monday, January 10, 11:00pm - Tuesday January 11, 04:00AM:

  *   Users may experience more than normal system busies during the transition. During this time, to lessen the effects of system busies, users should limit communications to essential or emergencies only.
  *   The majority of users should automatically migrate to the new Austin/Travis Simulcast system without any incident - but there might be a small percentage of users that may require the following actions:
     *   Power cycle their radio - both portables, mobiles and control stations (where applicable).
     *   Dispatchers will be prompting all users to power cycle their subscriber radios as reminders during the maintenance window as a precaution, even for subscribers that did migrate successfully.
     *   EMS should power cycle their GATRRS portable radios during the maintenance window and then test with their dispatcher if they notice the station alerting does not transition over to Site-7, after the migration.
Why are we doing this?

  *   This migration is for radio site equipment that is end of support.
 What's required of me?

  *   As with any/all maintenance occurring on GATRRS, Dispatch Centers should be prepared to use local backup radio resources prior to the start of any maintenance activity.
  *   In the field, subscribers should be aware of maintenance activity in the case that they encounter difficulty communicating with their Dispatcher and/or other subscribers.
  *   Subscribers in the field maybe required to power cycle the radio after the 'Site Trunking' event has occurred.
  *   Prior to this maintenance:

     *   City of Austin Wireless Communication Services personnel assigned to oversee the work will determine if there is a major reason to postpone or suspend the scheduled maintenance.
     *   Affected dispatch centers (if available) will be contacted prior to the start of this maintenance to check if there is concern or reason to suspend or postpone the activity.
     *   EXAMPLES of justification for calling off scheduled maintenance: Major inclement weather moving into the affected area, a multi-alarm fire in progress, or a major law enforcement related event in progress.
     *   The system and/or site service level as applied to affected coverage areas will be factored into determination for suspending or postponing the maintenance activity.
 How do I get technical support?
If you have questions about this activity or need assistance while the maintenance is occurring, please contact:

  *   City of Austin Wireless Communication Services Division:
     *   Hector Hernandez, cell (737) 224-0753, desk (512) 974-0339, email hector.hernandez at austintexas.gov<mailto:hector.hernandez at austintexas.gov>
     *   Dustin Schmidt, cell (737) 224-3249, desk (512) 972-3249, email dustin.schmidt at austintexas.gov<mailto:dustin.schmidt at austintexas.gov>
     *   City of Austin Wireless Main # (512) 972-3200, answered 24/7/365
     *   Williamson County customers may also contact,
        *   9-1-1 Duty Officer @ 512-864-8355 / 911cmd at wilco.org<mailto:911cmd at wilco.org>
If you need further assistance, please use one of the following contacts:

     *   Saul Silva, desk (512) 972-3251, cell (512) 217-3600, email saul.silva at austintexas.gov<mailto:saul.silva at austintexas.gov>
     *   David Farries, desk (512) 972-3237, cell (737) 224-3237, email david.farries at austintexas.gov<mailto:david.farries at austintexas.gov>
     *   Pushpa Srinivasa, desk (512) 972-3209, cell (737) 224-3209, email pushpa.srinivasa at austintexas.gov<mailto:pushpa.srinivasa at austintexas.gov>

Regards,
Saul Silva
Wireless Master Site Engineer
Communications and Technology Management, City of Austin
512-217-3600
saul.silva at austintexas.gov<mailto:saul.silva at austintexas.gov>

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