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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;background:white">
<b><span style="font-size:14.0pt;color:black">WHAT’S HAPPENING:</span></b><b><span style="font-size:14.0pt;color:red"> Monday, January 10, 11:00pm – Tuesday January 11, 04:00AM<o:p></o:p></span></b></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;background:white">
<b><span style="font-size:18.0pt;color:red">GATRRS RADIO MAINTENANCE – If you have an issue with your radio of any type, turn it off then back on again!</span></b><span style="font-size:18.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-size:14.0pt">How does this affect users?</span></b><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:.25in;background:white">
<b><span style="font-size:12.0pt;color:black">Monday, January 10, 11:00pm – Tuesday January 11, 04:00AM:</span></b><o:p></o:p></p>
<ul type="disc">
<li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l4 level1 lfo1">
<span style="font-size:12.0pt">Users may experience more than normal system busies during the transition. During this time, to lessen the effects of system busies, users should limit communications to essential or emergencies only.</span><o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l4 level1 lfo1">
<span style="font-size:12.0pt">The majority of users should automatically migrate to the new Austin/Travis Simulcast system without any incident - but there might be a small percentage of users that may require the following actions:</span><o:p></o:p></li><ul type="circle">
<li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l4 level2 lfo1">
<span style="font-size:12.0pt">Power cycle their radio - both portables, mobiles and control stations (where applicable).
</span><o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l4 level2 lfo1">
<span style="font-size:12.0pt">Dispatchers will be prompting all users to power cycle their subscriber radios as reminders during the maintenance window as a precaution, even for subscribers that did migrate successfully. </span><o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l4 level2 lfo1">
<span style="font-size:12.0pt">EMS should power cycle their GATRRS portable radios during the maintenance window and then test with their dispatcher if they notice the station alerting does not transition over to Site-7, after the migration.</span><o:p></o:p></li></ul>
</ul>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-size:14.0pt">Why are we doing this?</span></b><o:p></o:p></p>
<ul type="disc">
<li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l2 level1 lfo2">
<span style="font-size:12.0pt;color:black">This migration is for radio site equipment that is end of support</span><span style="font-size:12.0pt">.</span><o:p></o:p></li></ul>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <b><span style="font-size:14.0pt;color:black">What’s required of me?
</span></b><o:p></o:p></p>
<ul type="disc">
<li class="MsoNormal" style="color:#201F1E;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo3;background:white">
<span style="font-size:12.0pt">As with any/all maintenance occurring on GATRRS, Dispatch Centers should be prepared to use local backup radio resources prior to the start of any maintenance activity.</span><o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo3;background:white">
<span style="font-size:12.0pt;color:#201F1E">In the field, subscribers should be aware of maintenance activity in the case that they encounter difficulty communicating with their Dispatcher and/or other subscribers</span><span style="font-size:12.0pt;color:black">.</span><o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo3;background:white">
<span style="font-size:12.0pt;color:black">Subscribers in the field maybe required to power cycle the radio after the ‘Site Trunking’ event has occurred.</span><o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo3;background:white">
<span style="font-size:12.0pt;color:#201F1E">Prior to this </span><span style="font-size:12.0pt;color:black">maintenance:</span><o:p></o:p></li></ul>
<ul type="disc">
<ul type="circle">
<li class="MsoNormal" style="color:#201F1E;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l3 level2 lfo4;background:white">
<span style="font-size:12.0pt">City of Austin Wireless Communication Services personnel assigned to oversee the work will determine if there is a major reason to postpone or suspend the scheduled maintenance. </span><o:p></o:p></li><li class="MsoNormal" style="color:#201F1E;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l3 level2 lfo4;background:white">
<span style="font-size:12.0pt">Affected dispatch centers (if available) will be contacted prior to the start of this maintenance to check if there is concern or reason to suspend or postpone the activity.</span><o:p></o:p></li><li class="MsoNormal" style="color:#201F1E;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l3 level2 lfo4;background:white">
<span style="font-size:12.0pt">EXAMPLES of justification for calling off scheduled maintenance: Major inclement weather moving into the affected area, a multi-alarm fire in progress, or a major law enforcement related event in progress. </span><o:p></o:p></li><li class="MsoNormal" style="color:#201F1E;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l3 level2 lfo4;background:white">
<span style="font-size:12.0pt">The system and/or site service level as applied to affected coverage areas will be factored into determination for suspending or postponing the maintenance activity. </span><o:p></o:p></li></ul>
</ul>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;background:white">
<span style="color:black"> </span><b><span style="font-size:14.0pt;color:black">How do I get technical support?</span></b><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:12.0pt">If you have questions about this activity or need assistance while the maintenance is occurring, please contact:<b><span style="color:black"> </span></b></span><o:p></o:p></p>
<ul type="disc">
<li class="MsoNormal" style="color:#201F1E;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo5;background:white">
<span style="font-size:12.0pt">City of Austin Wireless Communication Services Division:</span><o:p></o:p></li><ul type="circle">
<li class="MsoNormal" style="color:#201F1E;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level2 lfo5;background:white">
<span style="font-size:12.0pt">Hector Hernandez, cell (737) 224-0753, desk (512) 974-0339, email </span><span style="font-size:12.0pt;color:black"><a href="mailto:hector.hernandez@austintexas.gov" target="_blank"><span style="color:purple">hector.hernandez@austintexas.gov</span></a></span><o:p></o:p></li><li class="MsoNormal" style="color:#201F1E;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level2 lfo5;background:white">
<span style="font-size:12.0pt">Dustin Schmidt, cell (737) 224-3249, desk (512) 972-3249, email </span><span style="font-size:12.0pt;color:black"><a href="mailto:dustin.schmidt@austintexas.gov" target="_blank"><span style="color:purple">dustin.schmidt@austintexas.gov</span></a></span><o:p></o:p></li><li class="MsoNormal" style="color:#201F1E;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level2 lfo5;background:white">
<span style="font-size:12.0pt">City of Austin Wireless Main # <b>(512) 972-3200</b>, answered 24/7/365</span><o:p></o:p></li><li class="MsoNormal" style="color:#201F1E;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level2 lfo5;background:white">
<span style="font-size:12.0pt">Williamson County customers may also contact,</span><o:p></o:p></li><ul type="square">
<li class="MsoNormal" style="color:#201F1E;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level3 lfo5;background:white">
<span style="font-size:12.0pt">9-1-1 Duty Officer @ 512-864-8355 / </span><span style="font-size:12.0pt;color:black"><a href="mailto:911cmd@wilco.org" target="_blank"><span style="color:purple">911cmd@wilco.org</span></a></span><o:p></o:p></li></ul>
</ul>
</ul>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;background:white">
<span style="font-size:12.0pt;color:black">If you need further assistance, please use one of the following contacts:</span><span style="color:#201F1E"><o:p></o:p></span></p>
<ul type="disc">
<ul type="circle">
<li class="MsoNormal" style="color:#201F1E;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level2 lfo5;background:white">
<span style="font-size:12.0pt;color:black">Saul Silva, desk (512) 972-3251, cell (512) 217-3600, email
<a href="mailto:saul.silva@austintexas.gov" target="_blank">saul.silva@austintexas.gov</a></span><o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level2 lfo5;background:white">
<span style="font-size:12.0pt;color:#201F1E">David Farries, desk (512) 972-3237, cell (737) 224-3237, email </span><span style="font-size:12.0pt;color:black"><a href="mailto:david.farries@austintexas.gov" target="_blank"><span style="color:purple">david.farries@austintexas.gov</span></a></span><o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level2 lfo5;background:white">
<span style="font-size:12.0pt;color:#201F1E">Pushpa Srinivasa, </span><span style="font-size:12.0pt;color:black">desk (512) 972-3209, cell (737) 224-3209</span><span style="font-size:12.0pt;color:#1F497D">,</span><span style="font-size:12.0pt;color:black">
</span><span style="font-size:12.0pt;color:#201F1E">email </span><span style="font-size:12.0pt;color:black"><a href="mailto:pushpa.srinivasa@austintexas.gov" target="_blank">pushpa.srinivasa@austintexas.gov</a></span><o:p></o:p></li></ul>
</ul>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Regards,<o:p></o:p></p>
<p class="MsoNormal">Saul Silva<o:p></o:p></p>
<p class="MsoNormal">Wireless Master Site Engineer<o:p></o:p></p>
<p class="MsoNormal">Communications and Technology Management, City of Austin<o:p></o:p></p>
<p class="MsoNormal">512-217-3600<o:p></o:p></p>
<p class="MsoNormal"><a href="mailto:saul.silva@austintexas.gov">saul.silva@austintexas.gov</a><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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