[Dispatch] CAD Maintenance

Tue Feb 23 07:54:58 EST 2021

What's Happening Wednesday February 24, 2021 -CAD System Maintenance
CTECC Support will perform critical Inform System Maintenance.

How does this affect users?
*         At 03:00, CTECC Support will begin taking Inform interfaces offline. Shared interface services (ANI/ALI, RMS interfaces, Recall, Records Check, Driving Directions, Inform Browser, Remote Rostering, Unit Swap) should be considered unavailable beginning at 03:00 and for the duration of the maintenance window. We will coordinate taking agency-specific interfaces (Mobile, Locution, Paramount, Auto Dispatch) offline with the affected agencies beginning at 03:00.
*         At 03:30, CTECC support will take CAD offline for maintenance.

How do I get technical support?
If you have any questions, please contact the CTM Support Desk at 512-974-4357.

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