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<p class="MsoNormal"><b><span style="font-size:12.0pt">What’s Happening <span style="color:red">
Wednesday February 24, 2021 </span>–CAD System Maintenance<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:12.0pt">CTECC Support will perform critical Inform System Maintenance.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><b><span style="font-size:12.0pt">How does this affect users?</span></b><span style="font-size:12.0pt">
<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.75in;text-indent:-.25in;mso-list:l0 level1 lfo2">
<![if !supportLists]><span style="font-size:12.0pt;font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt">At 03:00, CTECC Support will begin taking
<b><span style="color:red">Inform interfaces offline</span></b>. Shared interface services (ANI/ALI,
<b><span style="color:red">RMS</span></b> interfaces, Recall, Records Check, <b><span style="color:red">Driving Directions</span></b>, Inform Browser, Remote Rostering,
<b><span style="color:red">Unit Swap</span></b>) should be considered unavailable beginning at 03:00 and for the duration of the maintenance window. We will coordinate taking agency-specific interfaces (<b><span style="color:red">Mobile, Locution</span></b>,
Paramount, <b><span style="color:red">Auto Dispatch</span></b>) offline with the affected agencies beginning at 03:00.
<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.75in;text-indent:-.25in;mso-list:l0 level1 lfo2">
<![if !supportLists]><span style="font-size:12.0pt;font-family:Symbol;color:red"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="font-size:12.0pt;color:red">At 03:30, CTECC support will take CAD offline for maintenance.<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:14.0pt;color:red"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:12.0pt">How do I get technical support?</span></b><span style="font-size:12.0pt">
<br>
If you have any questions, please contact the CTM Support Desk at 512-974-4357. <o:p>
</o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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