[Dispatch] FW: Paging Problems

[Jeffrey J Wittig]

Folks -

Please see the message below for an explanation on the pages coming topline to many pagers in our system. The issue is being worked on as quickly as possible.

Thanks.

Jeffrey J. Wittig, CFE, CFO<http://www.publicsafetyexcellence.org/professional-credentialing/chief-fire-officer/list-of-cfos.aspx>
Fire Chief
Travis County Emergency Services District #3
Oak Hill Fire Department
512-288-5534, ext. 114, Office
512-569-8380, Wireless
512-288-5844, Fax
Like us on Facebook at www.facebook.com/OakHillFireDept<http://www.facebook.com/OakHillFireDept>
or visit our website at www.OakHillFire.org<http://www.oakhillfire.org/>

From: Swearengin, Scott [mailto:Scott.Swearengin at austintexas.gov]
Sent: Monday, October 20, 2014 3:54 PM
To: Jeffrey J Wittig
Subject: FW: Paging Problems

FYI...
RScott

From: Swearengin, Scott
Sent: Monday, October 20, 2014 3:52 PM
Subject: Paging Problems

This message is being sent for the AWACS  Paging Team:

We are experiencing problems with some "Maildrop" messages incorrectly going to the "Top Line" of pagers.  The paging vendor has been contacted and they are attempting to resolve the issue.

Details follow:
Early this morning pages, such as routine fire dispatches and other public safety updates, that normally went to the
"AWACS News Maildrop" on City and Coalition pagers began to error.  Those pages began coming in as a "top line" message on pagers throughout the City and to the other members of the Paging Coalition.

USAMobility is actively working on the system.  They believe that the problem is caused by some software changes that were made in their paging terminal over the weekend.  However, they are still working to untangle the issue.

Please bear with us.  This will be resolved as soon as possible.

This problem should not impact normal paging. However, users may get unwanted "Top Line" pages until it is resolved.

Please distribute this to your pager users as appropriate.

RScott
R. Scott Swearengin, MS, CEM
Assistant Director
Homeland Security and Emergency Management
City of Austin
Box 1088
Austin, TX  78767

Work:  512-974-0462
Fax:     512-974-0499
Pager: 512-802-1462

Scott.Swearengin at AustinTexas.gov<mailto:Scott.Swearengin at AustinTexas.gov>
None of us are as smart as all of us!  -Ken Blanchard


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