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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='color:#1F497D'>Folks - <o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Please see the message below for an explanation on the pages coming topline to many pagers in our system. The issue is being worked on as quickly as possible.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Thanks.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><div><p class=MsoNormal><span style='color:#1F497D'>Jeffrey J. Wittig, CFE, <a href="http://www.publicsafetyexcellence.org/professional-credentialing/chief-fire-officer/list-of-cfos.aspx">CFO</a><o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Fire Chief<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Travis County Emergency Services District #3<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Oak Hill Fire Department<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>512-288-5534, ext. 114, Office<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>512-569-8380, Wireless<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>512-288-5844, Fax<o:p></o:p></span></p><p class=MsoNormal><span style='color:black'>Like us on Facebook at <a href="http://www.facebook.com/OakHillFireDept">www.facebook.com/OakHillFireDept</a><o:p></o:p></span></p><p class=MsoNormal><span style='color:black'>or visit our website at <a href="http://www.oakhillfire.org/">www.OakHillFire.org</a><o:p></o:p></span></p></div><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b>From:</b> Swearengin, Scott [mailto:Scott.Swearengin@austintexas.gov] <br><b>Sent:</b> Monday, October 20, 2014 3:54 PM<br><b>To:</b> Jeffrey J Wittig<br><b>Subject:</b> FW: Paging Problems<o:p></o:p></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span style='color:#1F497D'>FYI… <o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>RScott<o:p></o:p></span></p><p class=MsoNormal><a name="_MailEndCompose"></a><span style='color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Swearengin, Scott <br><b>Sent:</b> Monday, October 20, 2014 3:52 PM<br><b>Subject:</b> Paging Problems<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>This message is being sent for the AWACS Paging Team:<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>We are experiencing problems with some “Maildrop” messages incorrectly going to the “Top Line” of pagers. The paging vendor has been contacted and they are attempting to resolve the issue.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Details follow:<o:p></o:p></p><p class=MsoNormal>Early this morning pages, such as routine fire dispatches and other public safety updates, that normally went to the <br>“AWACS News Maildrop” on City and Coalition pagers began to error. Those pages began coming in as a “top line” message on pagers throughout the City and to the other members of the Paging Coalition.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>USAMobility is actively working on the system. They believe that the problem is caused by some software changes that were made in their paging terminal over the weekend. However, they are still working to untangle the issue. <o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Please bear with us. This will be resolved as soon as possible. <o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>This problem should not impact normal paging. However, users may get unwanted “Top Line” pages until it is resolved.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Please distribute this to your pager users as appropriate.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><i><span style='font-size:20.0pt;font-family:"Script MT Bold"'>RScott<o:p></o:p></span></i></p><p class=MsoNormal><b><span style='font-size:12.0pt;font-family:"Arial","sans-serif"'>R. Scott Swearengin, MS, CEM<o:p></o:p></span></b></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial","sans-serif"'>Assistant Director<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial","sans-serif"'>Homeland Security and Emergency Management<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial","sans-serif"'>City of Austin<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial","sans-serif"'>Box 1088 <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial","sans-serif"'>Austin, TX 78767<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial","sans-serif"'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial","sans-serif"'>Work: 512-974-0462<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial","sans-serif"'>Fax: 512-974-0499<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial","sans-serif"'>Pager: 512-802-1462<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial","sans-serif"'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial","sans-serif"'><a href="mailto:Scott.Swearengin@AustinTexas.gov">Scott.Swearengin@AustinTexas.gov</a></span><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'><o:p></o:p></span></p><p class=MsoNormal><i><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'>None of us are as smart as all of us! -Ken Blanchard<o:p></o:p></span></i></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>