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<p class="MsoNormal">ESD’s see below.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">Battalion Chief Andrew Chelf</span><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black;mso-ligatures:none"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">Austin Fire Department Communications<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">512-974-0401<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b><span style="mso-ligatures:none">From:</span></b><span style="mso-ligatures:none"> Garza, Roman <Roman.Garza@austintexas.gov>
<br>
<b>Sent:</b> Tuesday, June 18, 2024 10:24 AM<br>
<b>To:</b> Fire Communications <FireCommunications@austintexas.gov>; EMS Communications Technology Team <EMSCommTech@austintexas.gov>; Mangold, Gina <Gina.Mangold@austintexas.gov><br>
<b>Cc:</b> EMS ePCR Admin Team <ePCRAdminTeam@cityofaustin.onmicrosoft.com>; Miller, Kendrick <Kendrick.Miller@austintexas.gov>; Bunch, Jason <Jason.Bunch@austintexas.gov>; Henson, Danielle <Danielle.Henson@austintexas.gov>; Marler, Chandy <Chandy.Marler@austintexas.gov>;
Bregenzer, Brian <Brian.Bregenzer@austintexas.gov><br>
<b>Subject:</b> RE: What’s Happening Tuesday June 18, 2024 9am-12pm – Production EMS ESO Interface Implementation<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Good morning all,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">This work has been completed. AFD & EMS agencies please notify your ESD’s that this work has been completed. Please let me know if there are any questions or concerns.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thank you,<o:p></o:p></p>
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<p class="MsoNormal" style="vertical-align:baseline"><b><span style="font-size:11.5pt;color:white;mso-ligatures:none"></span></b><b><span style="font-size:9.0pt;font-family:"Segoe UI",sans-serif;color:white;mso-ligatures:none"><img width="199" height="62" style="width:2.075in;height:.6416in" id="_x0000_i1027" src="cid:image001.png@01DAC169.5C0E0340"></span></b><b><span style="font-size:9.0pt;font-family:"Segoe UI",sans-serif;color:white;mso-ligatures:none"><o:p></o:p></span></b></p>
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<p class="MsoNormal" style="vertical-align:baseline"><b><span style="font-size:10.5pt;color:black;mso-ligatures:none">Roman Garza</span></b><b><span style="font-size:9.0pt;font-family:"Segoe UI",sans-serif;color:white;mso-ligatures:none"><o:p></o:p></span></b></p>
<p class="MsoNormal" style="vertical-align:baseline"><span style="font-size:10.5pt;color:black;mso-ligatures:none">IT Application Analyst Sr.</span><b><span style="font-size:9.0pt;font-family:"Segoe UI",sans-serif;color:white;mso-ligatures:none"><o:p></o:p></span></b></p>
<p class="MsoNormal" style="vertical-align:baseline"><span style="font-size:10.5pt;color:black;mso-ligatures:none">Communication & Technology Management </span><b><span style="font-size:10.5pt;color:white;mso-ligatures:none"></span></b><b><span style="font-size:9.0pt;font-family:"Segoe UI",sans-serif;color:white;mso-ligatures:none"><o:p></o:p></span></b></p>
<p class="MsoNormal" style="vertical-align:baseline"><span style="font-size:10.5pt;color:black;mso-ligatures:none">512.974.0711|</span><span style="mso-ligatures:none">
<a href="mailto:roman.garza@austintexas.gov">roman.garza@austintexas.gov</a></span><b><span style="font-size:9.0pt;font-family:"Segoe UI",sans-serif;color:white;mso-ligatures:none"><o:p></o:p></span></b></p>
<p class="MsoNormal" style="vertical-align:baseline"><b><span style="font-size:10.5pt;color:white;mso-ligatures:none"></span></b><b><span style="font-size:9.0pt;font-family:"Segoe UI",sans-serif;color:white;mso-ligatures:none"><o:p></o:p></span></b></p>
<p class="MsoNormal" style="vertical-align:baseline"><i><span style="font-size:10.5pt;color:black;mso-ligatures:none">CTM delivers technology solutions that make the City work.</span></i><b><span style="font-size:9.0pt;font-family:"Segoe UI",sans-serif;color:white;mso-ligatures:none"><o:p></o:p></span></b></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><b><span style="mso-ligatures:none">From:</span></b><span style="mso-ligatures:none"> Garza, Roman
<br>
<b>Sent:</b> Tuesday, June 18, 2024 8:05 AM<br>
<b>To:</b> Fire Communications <<a href="mailto:FireCommunications@austintexas.gov">FireCommunications@austintexas.gov</a>>; EMS Communications Technology Team <<a href="mailto:EMSCommTech@austintexas.gov">EMSCommTech@austintexas.gov</a>>; Mangold, Gina <<a href="mailto:Gina.Mangold@austintexas.gov">Gina.Mangold@austintexas.gov</a>><br>
<b>Cc:</b> EMS ePCR Admin Team <<a href="mailto:ePCRAdminTeam@cityofaustin.onmicrosoft.com">ePCRAdminTeam@cityofaustin.onmicrosoft.com</a>>; Miller, Kendrick <<a href="mailto:Kendrick.Miller@austintexas.gov">Kendrick.Miller@austintexas.gov</a>>; Bunch, Jason
<<a href="mailto:Jason.Bunch@austintexas.gov">Jason.Bunch@austintexas.gov</a>>; Henson, Danielle <<a href="mailto:Danielle.Henson@austintexas.gov">Danielle.Henson@austintexas.gov</a>>; Marler, Chandy <<a href="mailto:Chandy.Marler@austintexas.gov">Chandy.Marler@austintexas.gov</a>><br>
<b>Subject:</b> RE: What’s Happening Tuesday June 18, 2024 9am-12pm – Production EMS ESO Interface Implementation<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Just a reminder that this interface implementation will begin at 9am today.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thank you,<o:p></o:p></p>
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<p class="MsoNormal" style="vertical-align:baseline"><b><span style="font-size:11.5pt;color:white;mso-ligatures:none"></span></b><b><span style="font-size:9.0pt;font-family:"Segoe UI",sans-serif;color:white;mso-ligatures:none"><img border="0" width="199" height="62" style="width:2.075in;height:.6416in" id="Picture_x0020_1" src="cid:image001.png@01DAC169.5C0E0340"></span></b><b><span style="font-size:9.0pt;font-family:"Segoe UI",sans-serif;color:white;mso-ligatures:none"><o:p></o:p></span></b></p>
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<p class="MsoNormal" style="vertical-align:baseline"><b><span style="font-size:10.5pt;color:black;mso-ligatures:none">Roman Garza</span></b><b><span style="font-size:9.0pt;font-family:"Segoe UI",sans-serif;color:white;mso-ligatures:none"><o:p></o:p></span></b></p>
<p class="MsoNormal" style="vertical-align:baseline"><span style="font-size:10.5pt;color:black;mso-ligatures:none">IT Application Analyst Sr.</span><b><span style="font-size:9.0pt;font-family:"Segoe UI",sans-serif;color:white;mso-ligatures:none"><o:p></o:p></span></b></p>
<p class="MsoNormal" style="vertical-align:baseline"><span style="font-size:10.5pt;color:black;mso-ligatures:none">Communication & Technology Management </span><b><span style="font-size:10.5pt;color:white;mso-ligatures:none"></span></b><b><span style="font-size:9.0pt;font-family:"Segoe UI",sans-serif;color:white;mso-ligatures:none"><o:p></o:p></span></b></p>
<p class="MsoNormal" style="vertical-align:baseline"><span style="font-size:10.5pt;color:black;mso-ligatures:none">512.974.0711|</span><span style="mso-ligatures:none">
<a href="mailto:roman.garza@austintexas.gov">roman.garza@austintexas.gov</a></span><b><span style="font-size:9.0pt;font-family:"Segoe UI",sans-serif;color:white;mso-ligatures:none"><o:p></o:p></span></b></p>
<p class="MsoNormal" style="vertical-align:baseline"><b><span style="font-size:10.5pt;color:white;mso-ligatures:none"></span></b><b><span style="font-size:9.0pt;font-family:"Segoe UI",sans-serif;color:white;mso-ligatures:none"><o:p></o:p></span></b></p>
<p class="MsoNormal" style="vertical-align:baseline"><i><span style="font-size:10.5pt;color:black;mso-ligatures:none">CTM delivers technology solutions that make the City work.</span></i><b><span style="font-size:9.0pt;font-family:"Segoe UI",sans-serif;color:white;mso-ligatures:none"><o:p></o:p></span></b></p>
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<p class="MsoNormal"><b><span style="mso-ligatures:none">From:</span></b><span style="mso-ligatures:none"> Garza, Roman
<br>
<b>Sent:</b> Tuesday, June 11, 2024 4:33 PM<br>
<b>To:</b> Fire Communications <<a href="mailto:FireCommunications@austintexas.gov">FireCommunications@austintexas.gov</a>>; EMS Communications Technology Team <<a href="mailto:EMSCommTech@austintexas.gov">EMSCommTech@austintexas.gov</a>>; Mangold, Gina <<a href="mailto:Gina.Mangold@austintexas.gov">Gina.Mangold@austintexas.gov</a>><br>
<b>Cc:</b> EMS ePCR Admin Team <<a href="mailto:ePCRAdminTeam@cityofaustin.onmicrosoft.com">ePCRAdminTeam@cityofaustin.onmicrosoft.com</a>>; Miller, Kendrick <<a href="mailto:Kendrick.Miller@austintexas.gov">Kendrick.Miller@austintexas.gov</a>>; Bunch, Jason
<<a href="mailto:Jason.Bunch@austintexas.gov">Jason.Bunch@austintexas.gov</a>>; Henson, Danielle <<a href="mailto:Danielle.Henson@austintexas.gov">Danielle.Henson@austintexas.gov</a>>; Marler, Chandy <<a href="mailto:Chandy.Marler@austintexas.gov">Chandy.Marler@austintexas.gov</a>><br>
<b>Subject:</b> What’s Happening Tuesday June 18, 2024 9am-12pm – Production EMS ESO Interface Implementation<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b><span style="font-size:12.0pt">What’s Happening <span style="color:red">
Tuesday June 18, 2024 </span>9am-12pm – Production EMS ESO Interface Implementation</span></b><b><span style="font-size:12.0pt;mso-ligatures:none"><o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:12.0pt">CTECC Support will perform updates to the *<b>EMS ESO Interface in Primary</b>* as part of the new server implementation. Existing ESO Server will also receive updates to exclude EMS calls once new interface
is live. <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><b><span style="font-size:12.0pt">How does this affect users?</span></b><span style="font-size:12.0pt">
<o:p></o:p></span></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoNormal" style="margin-left:.25in;mso-list:l3 level1 lfo3"><span style="font-size:12.0pt">AFD users should not be affected. EMS users may see a slight delay in receiving ePCR call data during server cutover.
<o:p></o:p></span></li></ul>
<p class="MsoNormal"><b><span style="font-size:12.0pt"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:12.0pt">What’s required of me?</span></b><span style="font-size:12.0pt">
</span><span style="color:#2E74B5"><o:p></o:p></span></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoNormal" style="margin-top:12.0pt;margin-left:.25in;mso-list:l1 level1 lfo6">
<span style="font-size:12.0pt">No requirements from agency users. <o:p></o:p></span></li></ul>
<p class="MsoNormal"><span style="font-size:14.0pt;color:red"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:12.0pt">How do I get technical support?<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><br>
If you have any questions, please contact your agency CAD Support team or ePCR Support Team.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt">Thank you,</span><o:p></o:p></p>
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<p class="MsoNormal" style="vertical-align:baseline"><b><span style="font-size:11.5pt;color:white;mso-ligatures:none"></span></b><b><span style="font-size:9.0pt;font-family:"Segoe UI",sans-serif;color:white;mso-ligatures:none"><img border="0" width="199" height="62" style="width:2.075in;height:.6416in" id="Picture_x0020_6" src="cid:image001.png@01DAC169.5C0E0340"></span></b><b><span style="font-size:9.0pt;font-family:"Segoe UI",sans-serif;color:white;mso-ligatures:none"><o:p></o:p></span></b></p>
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<p class="MsoNormal" style="vertical-align:baseline"><b><span style="font-size:10.5pt;color:black;mso-ligatures:none">Roman Garza</span></b><b><span style="font-size:9.0pt;font-family:"Segoe UI",sans-serif;color:white;mso-ligatures:none"><o:p></o:p></span></b></p>
<p class="MsoNormal" style="vertical-align:baseline"><span style="font-size:10.5pt;color:black;mso-ligatures:none">IT Application Analyst Sr.</span><b><span style="font-size:9.0pt;font-family:"Segoe UI",sans-serif;color:white;mso-ligatures:none"><o:p></o:p></span></b></p>
<p class="MsoNormal" style="vertical-align:baseline"><span style="font-size:10.5pt;color:black;mso-ligatures:none">Communication & Technology Management </span><b><span style="font-size:10.5pt;color:white;mso-ligatures:none"></span></b><b><span style="font-size:9.0pt;font-family:"Segoe UI",sans-serif;color:white;mso-ligatures:none"><o:p></o:p></span></b></p>
<p class="MsoNormal" style="vertical-align:baseline"><span style="font-size:10.5pt;color:black;mso-ligatures:none">512.974.0711|</span><span style="mso-ligatures:none">
<a href="mailto:roman.garza@austintexas.gov">roman.garza@austintexas.gov</a></span><b><span style="font-size:9.0pt;font-family:"Segoe UI",sans-serif;color:white;mso-ligatures:none"><o:p></o:p></span></b></p>
<p class="MsoNormal" style="vertical-align:baseline"><b><span style="font-size:10.5pt;color:white;mso-ligatures:none"></span></b><b><span style="font-size:9.0pt;font-family:"Segoe UI",sans-serif;color:white;mso-ligatures:none"><o:p></o:p></span></b></p>
<p class="MsoNormal" style="vertical-align:baseline"><i><span style="font-size:10.5pt;color:black;mso-ligatures:none">CTM delivers technology solutions that make the City work.</span></i><b><span style="font-size:9.0pt;font-family:"Segoe UI",sans-serif;color:white;mso-ligatures:none"><o:p></o:p></span></b></p>
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