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<div class="WordSection1">
<p class="MsoNormal" align="center" style="text-align:center"><b><span style="color:#C00000">ATTENTION PLEASE<o:p></o:p></span></b></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b>What’s Happening Monday, February 27<sup>th, </sup>2023 at 10:00AM – 11:00AM</b><b><span style="font-size:12.0pt"><o:p></o:p></span></b></p>
<p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l0 level1 lfo1"><![if !supportLists]><span style="font-size:11.0pt;font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">The Austin Fire Department is working with ESO to perform a small maintenance on the ESO interface that auto-generates incidents from the City of Austin’s computer
aided dispatch system into ESO RMS.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.25in"><o:p> </o:p></p>
<p class="MsoNormal"><b>Why Am I Receiving This?</b><b><span style="font-size:12.0pt"><o:p></o:p></span></b></p>
<p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l0 level1 lfo1"><![if !supportLists]><span style="font-size:11.0pt;font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">If you are an ESO customer and receive data automatically from the COA CAD system, we share the same interface.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.25in"><o:p> </o:p></p>
<p class="MsoNormal"><b>How Does this Affect Me?</b><b><span style="font-size:12.0pt"><o:p></o:p></span></b></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoNormal" style="margin-right:10.85pt;mso-list:l2 level1 lfo2">You may experience a few moments of delay during the maintenance window while the interface restarts and works to import any waiting incidents into ESO.<b><o:p></o:p></b></li></ul>
<p class="MsoNormal" style="mso-margin-top-alt:0in;margin-right:10.85pt;margin-bottom:0in;margin-left:.5in;margin-bottom:.0001pt">
<b><o:p> </o:p></b></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoNormal" style="margin-right:10.85pt;mso-list:l2 level1 lfo2">This update should not affect you.<b><o:p></o:p></b></li></ul>
<p class="MsoListParagraph"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></b></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoNormal" style="margin-right:10.85pt;mso-list:l2 level1 lfo2">ESO will fix a bug that is preventing AFD responses to Cedar Park incidents from automatically importing into AFD’s ESO instance.<b><o:p></o:p></b></li></ul>
<p class="MsoNormal"><b><o:p> </o:p></b></p>
<p class="MsoNormal"><b>What is Required of Me?<o:p></o:p></b></p>
<p class="MsoNormal" style="margin-left:.5in;text-indent:-.25in;mso-list:l3 level1 lfo3">
<![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>Nothing is required, this is for informational purposes only.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b>How Do I Report Issues?</b><b><span style="font-size:12.0pt"><o:p></o:p></span></b></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoNormal" style="mso-list:l1 level1 lfo4">If you experience any issues with COA CAD imports into your ESO instance after the update, please contact ESO (1-866-766-9471) to report the issue.<o:p></o:p></li></ul>
<p class="MsoNormal" style="margin-left:.5in"><o:p> </o:p></p>
<ul style="margin-top:0in" type="disc">
<ul style="margin-top:0in" type="circle">
<li class="MsoNormal" style="mso-list:l1 level2 lfo4">Optional: For tracking purposes only, email Jacob Boone (<a href="mailto:Jacob.Boone@austintexas.gov">Jacob.Boone@austintexas.gov</a>) after you have called ESO and provide him with the incident number that
was generated with ESO for the interface issue.<o:p></o:p></li></ul>
</ul>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" style="border-collapse:collapse">
<tbody>
<tr>
<td width="122" style="width:91.8pt;padding:0in 5.4pt 0in 5.4pt">
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><img border="0" width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_1" src="cid:image001.png@01D94736.176E4910" alt="Description: AFDlogo"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Comic Sans MS";color:#313131"><o:p> </o:p></span></p>
</td>
<td width="174" style="width:130.25pt;padding:0in 5.4pt 0in 5.4pt">
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Comic Sans MS";color:#313131"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Comic Sans MS";color:#313131"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Comic Sans MS";color:#313131">FF Janet Kallus<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Comic Sans MS";color:#313131">Fire Communications<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Comic Sans MS";color:#313131">Austin Fire Department<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Comic Sans MS";color:#313131">5010 Old Manor Rd.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Comic Sans MS";color:#313131">Office: 512-974-0405<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Comic Sans MS";color:#313131"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Comic Sans MS";color:#313131">Mailing address:<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Comic Sans MS";color:#313131">4201 Ed Bluestein Blvd.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Comic Sans MS";color:#313131">Austin, TX 78721</span><o:p></o:p></p>
</td>
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<p class="MsoNormal"><o:p> </o:p></p>
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