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<p class="MsoNormal"><b><span style="font-size:12.0pt">What’s Happening <span style="color:red">
Tuesday March 22, 2022 3am-8am </span>– Production Enterprise CAD System Maintenance<o:p></o:p></span></b></p>
<p class="MsoNormal" style="margin-left:.5in"><i><span style="font-size:12.0pt">***Alternate Date
<span style="color:red">Tuesday March 29, 2022</span></span></i><b><span style="font-size:12.0pt;color:red">
</span></b><i><span style="font-size:12.0pt;color:red">3am-8am</span></i><i><span style="font-size:12.0pt">***<o:p></o:p></span></i></p>
<p class="MsoNormal"><span style="font-size:12.0pt">CTECC Support will perform critical Inform System Maintenance.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><b><span style="font-size:12.0pt">How does this affect users?</span></b><span style="font-size:12.0pt">
<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.75in;text-indent:-.25in;mso-list:l1 level1 lfo2">
<![if !supportLists]><span style="font-size:12.0pt;font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt">At 03:00, CTECC Support will begin taking Inform interfaces offline. Shared interface services (ANI/ALI, RMS interfaces, Recall, Records Check, Driving Directions, Inform Browser, Remote Rostering,
Unit Swap) should be considered unavailable beginning at 03:00 and for the duration of the maintenance window. We will coordinate taking agency-specific interfaces (Mobile, Locution, Paramount, Auto Dispatch) offline with the affected agencies beginning at
03:00. <o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.75in;text-indent:-.25in;mso-list:l1 level1 lfo2">
<![if !supportLists]><span style="font-size:12.0pt;font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt">At 03:30, CTECC support will take CAD offline for maintenance.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.75in;text-indent:-.25in;mso-list:l1 level1 lfo2">
<![if !supportLists]><span style="font-size:12.0pt;font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt">After the maintenance is complete, agencies may log back in to the Production Enterprise CAD System. Interfaces will be brought back online over the next hour as coordinated with the agency representatives
for this event.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.75in;text-indent:-.25in;mso-list:l1 level1 lfo2">
<![if !supportLists]><span style="font-size:12.0pt;font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt">The rest of the maintenance window will be for system maintenance that does not affect system usability.
<o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:12.0pt"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:12.0pt">What’s required of me?</span></b><span style="font-size:12.0pt">
</span><span style="color:#2E74B5"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:12.0pt;margin-right:0in;margin-bottom:0in;margin-left:.75in;margin-bottom:.0001pt;text-indent:-.25in;mso-list:l0 level1 lfo4">
<![if !supportLists]><span style="font-size:12.0pt;font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt">Notify affected users<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.75in;text-indent:-.25in;mso-list:l0 level1 lfo4">
<![if !supportLists]><span style="font-size:12.0pt;font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt">Implement your agency’s scheduled CAD maintenance business continuity plan.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.75in;text-indent:-.25in;mso-list:l0 level1 lfo4">
<![if !supportLists]><span style="font-size:12.0pt;font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt">Identify a point of contact for your agency; include their telephone number.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt;color:red"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:12.0pt">How do I get technical support?</span></b><span style="font-size:12.0pt">
<br>
If you have any questions, please contact the CTM Support Desk at 512-974-4357. <o:p>
</o:p></span></p>
<p class="MsoNormal"><b><span style="color:red">The Radio Channel for this event will be
</span></b><b><span style="font-size:14.0pt;color:red">D2 AT OP 31</span></b><b><span style="font-size:12.0pt;color:red"><o:p></o:p></span></b></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="color:#1F4E79">Regards,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:Pristina;color:#1F4E79"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:16.0pt;font-family:"Georgia",serif;color:#1F4E79">Kendrick D. Miller<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="color:#1F4E79">IT Applications Consultant<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F4E79">City of Austin Communications and Technology Management<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F4E79">Public Safety IT Support<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F4E79">Work: (512)974-0994 |Mobile: (512)937-9134<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F4E79"><a href="mailto:Kendrick.Miller@AustinTexas.gov">Kendrick.Miller@AustinTexas.gov</a><o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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