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<div class="WordSection1">
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;background:white">
<b><span style="font-size:14.0pt;color:black"> Maintenance Schedule:</span></b><b><span style="font-size:14.0pt"><o:p></o:p></span></b></p>
<p class="MsoNormal" style="margin-left:.75in;text-indent:-.25in;mso-list:l4 level1 lfo1">
<![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="font-size:12.0pt;color:black">Tuesday, March 8, 12:00AM -04:00AM</span></b><span style="font-size:12.0pt;color:black"> -<b> Console operators to have backup, radios available during this event</b></span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:1.25in;text-indent:-.25in;mso-list:l4 level2 lfo1;background:white">
<![if !supportLists]><span style="font-size:12.0pt;font-family:"Courier New";color:black"><span style="mso-list:Ignore">o<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt;color:black">RF sites trunking event:
</span><i><span style="font-size:12.0pt"><o:p></o:p></span></i></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:1.25in;text-indent:-.25in;mso-list:l4 level2 lfo1;background:white">
<![if !supportLists]><span style="font-size:12.0pt;font-family:"Courier New";color:black"><span style="mso-list:Ignore">o<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><u><span style="font-size:12.0pt;color:black;background:yellow;mso-highlight:yellow">Geo Prime site:
</span></u><b><u><span style="font-size:12.0pt;color:red;background:yellow;mso-highlight:yellow">Austin/Travis and Wilco will be down momentarily during the transition to the secondary prime site</span></u></b><b><span style="font-size:12.0pt;color:red;background:yellow;mso-highlight:yellow">.</span></b><i><span style="font-size:12.0pt"><o:p></o:p></span></i></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:1.25in;text-indent:-.25in;mso-list:l4 level2 lfo1;background:white">
<![if !supportLists]><span style="font-size:12.0pt;font-family:"Courier New";color:black"><span style="mso-list:Ignore">o<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt;color:black">Consoles will "RED X" momentarily on the console during site trunking event</span><span style="font-size:12.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;background:white">
<b><i><o:p> </o:p></i></b></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-size:14.0pt">Why are we doing this?</span></b><span style="font-size:14.0pt"><o:p></o:p></span></p>
<ul type="disc">
<li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l7 level1 lfo2">
<b><span style="font-size:12.0pt">This </span></b><b><span style="font-size:12.0pt;color:windowtext">is a system upgrade from system revision 7.17 to 2021.1 to support technology refresh and new features on GATRRS.
</span></b><span style="font-size:12.0pt"><o:p></o:p></span></li></ul>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <b><span style="font-size:14.0pt;color:black">What’s required of me?
</span></b><span style="font-size:14.0pt"><o:p></o:p></span></p>
<ul type="disc">
<li class="MsoNormal" style="color:#201F1E;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l5 level1 lfo3;background:white">
<span style="font-size:12.0pt">As with any/all maintenance occurring on GATRRS, Dispatch Centers should be prepared to use local backup radio resources prior to the start of any maintenance activity.<o:p></o:p></span></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l5 level1 lfo3;background:white">
<span style="font-size:12.0pt;color:#201F1E">In the field, subscribers should be aware of maintenance activity in the case that they encounter difficulty communicating with their Dispatcher and/or other subscribers</span><span style="font-size:12.0pt;color:black">.</span><span style="font-size:12.0pt"><o:p></o:p></span></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l5 level1 lfo3;background:white">
<span style="font-size:12.0pt;color:black">Subscribers in the field maybe required to power cycle the radio after the ‘Site Trunking’ event has occurred.</span><span style="font-size:12.0pt"><o:p></o:p></span></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l5 level1 lfo3;background:white">
<span class="normaltextrun"><b><span style="color:black;background:yellow;mso-highlight:yellow">EMS Station Alerting - </span></b></span><span class="spellingerror"><b><span style="color:black;background:yellow;mso-highlight:yellow">Vmute</span></b></span><span class="normaltextrun"><b><span style="color:black;background:yellow;mso-highlight:yellow"> button
may need to be depressed to turn on </span></b></span><span class="spellingerror"><b><span style="color:black;background:yellow;mso-highlight:yellow">Vmute</span></b></span><span class="normaltextrun"><b><span style="color:black;background:yellow;mso-highlight:yellow"> after
a Site </span></b></span><span class="spellingerror"><b><span style="color:black;background:yellow;mso-highlight:yellow">Trunking</span></b></span><span class="normaltextrun"><b><span style="color:black;background:yellow;mso-highlight:yellow"> event.</span></b></span><span class="eop"><b><span style="color:black;background:yellow;mso-highlight:yellow"> </span></b></span><span style="background:yellow;mso-highlight:yellow"><o:p></o:p></span></li></ul>
<ul type="disc">
<li class="MsoNormal" style="color:#201F1E;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l2 level1 lfo4;background:white">
<span style="font-size:12.0pt">Prior to this </span><span style="font-size:12.0pt;color:black">maintenance:</span><span style="font-size:12.0pt"><o:p></o:p></span></li><ul type="circle">
<li class="MsoNormal" style="color:#201F1E;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l2 level2 lfo4;background:white">
<span style="font-size:12.0pt">City of Austin Wireless Communication Services personnel assigned to oversee the work will determine if there is a major reason to postpone or suspend the scheduled maintenance. <o:p></o:p></span></li><li class="MsoNormal" style="color:#201F1E;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l2 level2 lfo4;background:white">
<span style="font-size:12.0pt">Affected dispatch centers (if available) will be contacted prior to the start of this maintenance to check if there is concern or reason to suspend or postpone the activity.<o:p></o:p></span></li><li class="MsoNormal" style="color:#201F1E;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l2 level2 lfo4;background:white">
<span style="font-size:12.0pt">EXAMPLES of justification for calling off scheduled maintenance: Major inclement weather moving into the affected area, a multi-alarm fire in progress, or a major law enforcement related event in progress. <o:p></o:p></span></li><li class="MsoNormal" style="color:#201F1E;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l2 level2 lfo4;background:white">
<span style="font-size:12.0pt">The system and/or site service level as applied to affected coverage areas will be factored into determination for suspending or postponing the maintenance activity. <o:p></o:p></span></li></ul>
</ul>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;background:white">
<span style="color:black"> </span><b><span style="font-size:14.0pt;color:black">How do I get technical support?</span></b><span style="font-size:14.0pt"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt">If you have questions about this activity or need assistance while the maintenance is occurring, please contact:<o:p></o:p></span></p>
<p class="MsoNormal" style="background:white"><b><span style="font-size:12.0pt"><o:p> </o:p></span></b></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoNormal" style="mso-list:l3 level1 lfo5;background:white"><span style="font-size:12.0pt;color:#201F1E">City of Austin Wireless Communication Services Division:</span><span style="font-size:12.0pt"><o:p></o:p></span></li></ul>
<p class="MsoNormal" style="margin-left:1.0in;text-indent:-.25in;mso-list:l1 level1 lfo6;background:white">
<![if !supportLists]><span style="font-size:12.0pt;font-family:"Courier New""><span style="mso-list:Ignore">o<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt;color:#201F1E">Hector Hernandez, cell (737) 224-0753, desk (512) 974-0339, email </span><span style="color:black"><a href="mailto:hector.hernandez@austintexas.gov" target="_blank"><span style="font-size:12.0pt;color:purple">hector.hernandez@austintexas.gov</span></a></span><span style="font-size:12.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:1.0in;text-indent:-.25in;mso-list:l1 level1 lfo6;background:white">
<![if !supportLists]><span style="font-size:12.0pt;font-family:"Courier New""><span style="mso-list:Ignore">o<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt;color:#201F1E">Dustin Schmidt, cell (737) 224-3249, desk (512) 972-3249, email </span><span style="color:black"><a href="mailto:dustin.schmidt@austintexas.gov" target="_blank"><span style="font-size:12.0pt;color:purple">dustin.schmidt@austintexas.gov</span></a></span><span style="font-size:12.0pt"><o:p></o:p></span></p>
<ol style="margin-top:0in" start="6" type="1">
<ul style="margin-top:0in" type="circle">
<li class="MsoNormal" style="color:#201F1E;mso-list:l9 level2 lfo7;background:white">
<span style="font-size:12.0pt">City of Austin Wireless Main # <b>(512) 972-3200</b>, answered 24/7/365<o:p></o:p></span></li></ul>
</ol>
<p class="MsoNormal" style="margin-left:1.0in;text-indent:-.25in;mso-list:l8 level1 lfo8;background:white">
<![if !supportLists]><span style="font-size:12.0pt;font-family:"Courier New""><span style="mso-list:Ignore">o<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt;color:#201F1E">Williamson County customers may also contact,</span><span style="font-size:12.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:1.5in;text-indent:-.25in;mso-list:l0 level1 lfo9;background:white">
<![if !supportLists]><span style="font-size:12.0pt;font-family:Wingdings"><span style="mso-list:Ignore">§<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt;color:#201F1E">9-1-1 Duty Officer @ 512-864-8355 / </span><span style="color:black"><a href="mailto:911cmd@wilco.org" target="_blank"><span style="font-size:12.0pt;color:purple">911cmd@wilco.org</span></a></span><span style="font-size:12.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:1.0in;background:white"><span style="font-size:12.0pt;color:#201F1E"> </span><span style="font-size:12.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="background:white"><span style="font-size:12.0pt;color:black">If you need further assistance, please use one of the following contacts:<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:1.0in;text-indent:-.25in;mso-list:l6 level1 lfo10;background:white">
<![if !supportLists]><span style="font-size:12.0pt;font-family:"Courier New""><span style="mso-list:Ignore">o<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt;color:black">Saul Silva, desk (512) 972-3251, cell (512) 217-3600, email
</span><span style="color:black"><a href="mailto:saul.silva@austintexas.gov"><span style="font-size:12.0pt">saul.silva@austintexas.gov</span></a></span><span style="font-size:12.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:1.0in;text-indent:-.25in;mso-list:l6 level1 lfo10;background:white">
<![if !supportLists]><span style="font-size:12.0pt;font-family:"Courier New""><span style="mso-list:Ignore">o<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt;color:#201F1E">David Farries, desk (512) 972-3237, cell (737) 224-3237, email </span><span style="color:black"><a href="mailto:david.farries@austintexas.gov" target="_blank"><span style="font-size:12.0pt;color:purple">david.farries@austintexas.gov</span></a></span><span style="font-size:12.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:1.0in;text-indent:-.25in;mso-list:l6 level1 lfo10;background:white">
<![if !supportLists]><span style="font-size:12.0pt;font-family:"Courier New""><span style="mso-list:Ignore">o<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt;color:#201F1E">Pushpa Srinivasa,
</span><span style="font-size:12.0pt;color:black">desk (512) 972-3209, cell (737) 224-3209</span><span style="font-size:12.0pt;color:#1F497D">,</span><span style="font-size:12.0pt;color:black">
</span><span style="font-size:12.0pt;color:#201F1E">email </span><span style="color:black"><a href="mailto:pushpa.srinivasa@austintexas.gov"><span style="font-size:12.0pt">pushpa.srinivasa@austintexas.gov</span></a></span><span style="font-size:12.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><o:p> </o:p></p>
<p class="MsoNormal">Thank you,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Saul Silva<o:p></o:p></p>
<p class="MsoNormal">Wireless Master Site Engineer<o:p></o:p></p>
<p class="MsoNormal">Communications and Technology Management, City of Austin<o:p></o:p></p>
<p class="MsoNormal">512-217-3600<o:p></o:p></p>
<p class="MsoNormal"><a href="mailto:saul.silva@austintexas.gov">saul.silva@austintexas.gov</a><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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