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<p class="MsoNormal"><b><span style="font-size:12.0pt">What’s happening <u>November 7th, 20<span style="color:#1F497D">2</span>1, 2300-2330 Hours</u> Messaging System Maintenance.</span></b><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:12.0pt">Spok will perform Local Backup Systems Test Quarterly Maintenance on their local Network Switch.</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:12.0pt"> </span><o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><b><span style="font-size:12.0pt">How does this affect users?</span></b><span style="font-size:12.0pt">
</span><o:p></o:p></p>
<p class="MsoListParagraph" style="margin-left:.75in;text-indent:-.25in"><span style="font-size:12.0pt;color:red;background:yellow;mso-highlight:yellow">· SPOK Messaging will be unabailable.</span><span style="font-size:12.0pt"><o:p></o:p></span></p>
<p class="MsoListParagraph" style="margin-left:.75in;text-indent:-.25in;mso-list:l0 level1 lfo2">
<![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt">A brief disruption of CAD/EOC/Castlerock Direct Connect messaging at CTECC during this maintenance window.
</span><o:p></o:p></p>
<p class="MsoListParagraph" style="margin-left:.75in;text-indent:-.25in"><span style="font-family:Symbol">·</span><span style="font-size:7.0pt;font-family:"Times New Roman",serif">
</span><span style="font-size:12.0pt">Direct Dial to users on their 512-802-XXXX, 512-935-XXXX and Users attempting to retrieve Voice Mail on same 512-802/935 numbers will be affected.
</span><o:p></o:p></p>
<p class="MsoListParagraph" style="margin-left:.75in;text-indent:-.25in"><span style="font-family:Symbol">·</span><span style="font-size:7.0pt;font-family:"Times New Roman",serif">
</span><span style="font-size:12.0pt">Alpha Modem Dial up for text messaging to the Paging component (512-802-PAGE, 512- 935-PAGE) will be affected.</span><o:p></o:p></p>
<p class="MsoListParagraph" style="margin-left:.75in;text-indent:-.25in"><span style="font-family:Symbol">·</span><span style="font-size:7.0pt;font-family:"Times New Roman",serif">
</span><span style="font-size:12.0pt">The total expected downtime is 1 to 3 minutes for Direct Connects circuit to transition to backup.</span><o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoListParagraph" style="margin-left:.75in;text-indent:-.25in"><span style="font-family:Symbol">·</span><span style="font-size:7.0pt;font-family:"Times New Roman",serif">
</span><span style="font-size:12.0pt">DOES NOT affect Web interface platforms and SMTP/SNPP/WCTP access to Smart Suite.
</span><o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal"><b><span style="font-size:12.0pt">Why are we doing this?</span></b><o:p></o:p></p>
<p class="MsoNormal"><b><span style="font-size:12.0pt"> </span></b><o:p></o:p></p>
<p class="MsoListParagraph" style="margin-left:.75in;text-indent:-.25in"><span style="font-family:Symbol">·</span><span style="font-size:7.0pt;font-family:"Times New Roman",serif">
</span>Our Messaging vendor Spok, will test the Backup system for their network switch to verify operation, affecting local dial up and CTECC Direct Connect services at CTECC (CAD/EOC/Castlerock). This will ensure its availability for operation during an outage
on the primary circuit. Spok will also add a TAP port inactivity patch to their Smart Suite for Direct connects to their Server. No expected outage for this patch implementation.
<o:p></o:p></p>
<p class="MsoNormal"><b><span style="font-size:12.0pt"> </span></b><o:p></o:p></p>
<p class="MsoNormal"><b><span style="font-size:12.0pt">What’s required of me?</span></b><span style="font-size:12.0pt">
</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:12.0pt"> </span><o:p></o:p></p>
<p class="MsoListParagraph" style="margin-left:.75in;text-indent:-.25in"><span style="font-family:Symbol">·</span><span style="font-size:7.0pt;font-family:"Times New Roman",serif">
</span><span style="font-size:12.0pt">Notify affected recipient users, of a possible disruption in paging/messaging.</span><o:p></o:p></p>
<p class="MsoListParagraph" style="margin-left:.75in;text-indent:-.25in"><span style="font-family:Symbol">·</span><span style="font-size:7.0pt;font-family:"Times New Roman",serif">
</span><span style="font-size:12.0pt">Notify CTM-WCSD if Smart Suite messaging has not returned to normal after the scheduled maintenance window.
</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:14.0pt;color:red"> </span><o:p></o:p></p>
<p class="MsoNormal"><b><span style="font-size:12.0pt">How do I get technical support?</span></b><span style="font-size:12.0pt">
<br>
If you have any questions, please contact Randy Stokes WCSD concerning this maintenance,</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:12.0pt">During/After maintenance support, contact the CTM Wireless Communication Services Division Help Desk at 512-972-3200.
</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal"><span style="color:black">Thank you,</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">Randy Stokes</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">IT Network Administrator</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">Wireless Communications Service Division</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">City of Austin</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">5129723236 Office</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">5124260609 Mobile</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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