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<p class="MsoNormal"><i><span style="font-size:20.0pt">ATTN: All Fire Dept. Personnel<o:p></o:p></span></i></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:14.0pt">On Tuesday 10-12-2021 starting at 730am CAD will be upgraded to the latest version. MDCs and dispatching will operate as normal but with intermittent interruptions. The radio system will operate as normal
with no work being performed. <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt">Beginning at 0730am all units shall set one radio to monitor FTAC 310 for City of Austin and FTAC 311 for Travis County ESDs for the upgrade. This radio channel will be used to relay instructions and for
units to report problems to AFD Comm. during the upgrade. <b><i><u>DO NOT CALL FIRE DISPATCH ON THE PHONE WITH PROBLEMS</u></i></b>.<o:p></o:p></span></p>
<p class="MsoNormal"><b><u><span style="font-size:14.0pt"><o:p><span style="text-decoration:none"> </span></o:p></span></u></b></p>
<p class="MsoNormal"><b><u><span style="font-size:14.0pt">City will monitor channel 310<o:p></o:p></span></u></b></p>
<p class="MsoNormal"><b><u><span style="font-size:14.0pt">County will monitor channel 311<o:p></o:p></span></u></b></p>
<p class="MsoNormal"><b><u><span style="font-size:14.0pt"><o:p><span style="text-decoration:none"> </span></o:p></span></u></b></p>
<p class="MsoNormal"><span style="font-size:18.0pt;background:yellow;mso-highlight:yellow">What is expected of me?</span><span style="font-size:18.0pt"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt">During the upgrade you will be directed via radio at specific time intervals during the process to:
<b><i><u><o:p></o:p></u></i></b></span></p>
<ol style="margin-top:0in" start="1" type="1">
<li class="MsoListParagraphCxSpFirst" style="margin-left:0in;mso-add-space:auto;mso-list:l0 level1 lfo3">
<span style="font-size:14.0pt;line-height:105%">Power Off your MDC. Status will be by radio your
<i>Home Radio Channel</i> (FCOM) during this time. <o:p></o:p></span></li><li class="MsoListParagraphCxSpMiddle" style="margin-left:0in;mso-add-space:auto;mso-list:l0 level1 lfo3">
<span style="font-size:14.0pt;line-height:105%">Power On the MDC. <b><i><u>DO NOT LOG IN until directed to do so by COMM staff on your respective monitored channel.</u></i></b><o:p></o:p></span></li><li class="MsoListParagraphCxSpMiddle" style="margin-left:0in;mso-add-space:auto;mso-list:l0 level1 lfo3">
<span style="font-size:14.0pt;line-height:105%">Log In to the MDC.<o:p></o:p></span></li><li class="MsoListParagraphCxSpLast" style="margin-left:0in;mso-add-space:auto;mso-list:l0 level1 lfo3">
<span style="font-size:14.0pt;line-height:105%">Check for and accept all updates prior to logging in to Mobile. (see below for what to expect)<o:p></o:p></span></li></ol>
<p class="MsoNormal"><span style="font-size:14.0pt">New version 21.102.137.4 (Old version 20.302.71.2)<o:p></o:p></span></p>
<p class="MsoNormal"><img width="331" height="244" style="width:3.4444in;height:2.5416in" id="Picture_x0020_1" src="cid:image001.jpg@01D7BAF7.03BD1210"><span style="font-size:14.0pt"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt">If the Check for Updates Now button is grayed out you will need to find a Wireless Access Point at a fire station before proceeding as file download over cellular can be too large.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt;color:black">The </span><span style="font-size:14.0pt">ESO interface <span style="color:black;background:white">outage </span>should only be a few minutes after the system is upgraded and the CAD team will
immediately backfill any missing data</span><span style="font-size:16.0pt">. </span>
<span style="font-size:14.0pt">Other services that use downstream data (Inform Browser, Qlik apps, FireViewer etc.) will be delayed for up to 36 hours after the upgrade window. If after 0130hrs on 10/14/21 you have problems accessing secondary systems please
call the Help Desk (512)974-HELP or submit a Service NOW ticket.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">Josh Anderson<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Battalion Chief<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">AFD Emergency Communications <o:p>
</o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">5010 Old Manor Rd<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Austin, TX 78723<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">(512) 974-0401 <o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><img width="101" height="101" style="width:1.0555in;height:1.0555in" id="Picture_x0020_2" src="cid:image003.png@01D7BAF7.01C783A0"></span><span style="color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:14.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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