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<div class="WordSection1">
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<div>
<p class="MsoNormal"><span style="color:#1F497D">Danny Oliver<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Captain of Fire Communications<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Austin Fire Department<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">C – 512-577-8810<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">O – 512-974-0402<o:p></o:p></span></p>
</div>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> Regalado, John <John.Regalado@austintexas.gov> <br>
<b>Sent:</b> Thursday, January 30, 2020 10:06 AM<br>
<b>To:</b> APD Comm Support <apdcommsupport@ausps.org>; APD PTU Workgroup <APD.PTUWorkgroup@austintexas.gov>; Bregenzer, Brian <Brian.Bregenzer@austintexas.gov>; Brown, Jasper <Jasper.Brown@austintexas.gov>; CTECC IT Support Staff <CTECCITSupportStaff@austintexas.gov>;
Cummings, John [HSEM] <John.Cummings@ausps.org>; Dupre, Brent <Brent.Dupre@ausps.org>; Fire Business Technology <FireBusinessTechnology@austintexas.gov>; Fire Communications <FireCommunications@austintexas.gov>; Fortes, Matthew <Matthew.Fortes@ausps.org>;
Johnson, Adam [EMS] <Adam.Johnson@austintexas.gov>; Murphy, Patrick <Patrick.Murphy@austintexas.gov>; Public Safety Applications Management Staff <PublicSafetyApplicationsManagementStaff@austintexas.gov>; Public Safety CRM IT Support <PublicSafetyCRMITSupport@austintexas.gov>;
Public Safety Program Management <PublicSafetyProgramManagement@austintexas.gov>; Public Safety Technology Management <PublicSafetyTechnologyManagement@austintexas.gov>; Swearengin, Scott <Scott.Swearengin@ausps.org>; Tomasek, Mark <Mark.Tomasek@austintexas.gov>;
Wallace, Chris [TCSO] <Chris.Wallace@co.travis.tx.us>; Williford, Shawn <Shawn.Williford@austintexas.gov>; Anderson, Josh <Josh.Anderson@austintexas.gov>; Oliver, Daniel <Daniel.Oliver@austintexas.gov><br>
<b>Cc:</b> CTM Service Desk <CTMServiceDesk@austintexas.gov><br>
<b>Subject:</b> What's Happening Tonight January 30th, 7pm - RSA On-Demand (SMS/text) Token phone number change<br>
<b>Importance:</b> High<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal" align="center" style="text-align:center"><b><span style="font-size:18.0pt;color:red">ATTENTION PLEASE</span></b><o:p></o:p></p>
<p class="MsoNormal"><b><span style="font-size:12.0pt">WHAT’S HAPPENING Thursday, Jan 30<sup>st</sup>, 2020 at 7:00 pm</span></b><o:p></o:p></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoNormal" style="mso-list:l2 level1 lfo3">Beginning at 7pm TONIGHT the phone number that sends RSA SMS (text message) tokens will change.<o:p></o:p></li><li class="MsoNormal" style="mso-list:l2 level1 lfo3">This is due to a change with how mobile carriers are attempting to combat Robocalls and SMS spam.
<o:p></o:p></li></ul>
<p class="MsoNormal"><b><span style="font-size:12.0pt">HOW DOES THIS AFFECT ME?</span></b><span style="font-size:12.0pt"> <b> </b></span><o:p></o:p></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoNormal" style="mso-list:l2 level1 lfo3">If you are enrolled in Public Safety RSA SMS (text) On-Demand token service you will receive your token from a new number.
<o:p></o:p></li><li class="MsoNormal" style="color:red;mso-list:l2 level1 lfo3">RSA SMS (text) tokens will come from the new number:
<span style="font-size:10.0pt;font-family:"Arial",sans-serif;background:yellow;mso-highlight:yellow">
1-844-273-5815</span><o:p></o:p></li></ul>
<p class="MsoNormal"><b><span style="font-size:12.0pt">WHAT IS REQUIRED OF ME?</span></b><o:p></o:p></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoNormal" style="mso-list:l3 level1 lfo7">Nothing is required by the end-user. If you receive RSA tokens via SMS (text message) the phone number will change.<o:p></o:p></li><li class="MsoNormal" style="mso-list:l3 level1 lfo7">If you do not receive RSA tokens via SMS this change will not impact you.
<o:p></o:p></li></ul>
<p style="margin:0in;margin-bottom:.0001pt"><b><span style="font-family:"Calibri",sans-serif">HOW DO I GET TECHNICAL SUPPORT?</span></b><o:p></o:p></p>
<p class="MsoNormal" style="margin-left:37.4pt;text-indent:-18.7pt;mso-list:l0 level1 lfo9;text-autospace:none">
<![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>If something should become an issue after the change please contact the
<b><span style="color:red">CTM Service Desk (974-4357)</span></b>, or submit a <a href="https://atx.service-now.com/sp">
<span style="color:windowtext;text-decoration:none"><img border="0" width="104" height="19" style="width:1.0833in;height:.1979in" id="Picture_x0020_1" src="cid:image001.jpg@01D5D752.04B68BE0" alt="cid:image003.jpg@01D5909D.0A8D1120"></span></a> request for
assistance. <o:p></o:p></p>
<p class="MsoNormal">Thank you <o:p></o:p></p>
<p class="MsoNormal">PSIT<o:p></o:p></p>
<p class="MsoNormal"><span style="font-family:"Georgia",serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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