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<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b><span style="font-size:12.0pt">NOTICE OF SCHEDULED MAINTENANCE: GREATER AUSTIN-TRAVIS COUNTY REGIONAL RADIO SYSTEM<o:p></o:p></span></b></p>
<p class="MsoNormal"><b> </b><o:p></o:p></p>
<ol style="margin-top:0in" start="1" type="1">
<li class="MsoNormal" style="mso-list:l0 level1 lfo1"><b>What is happening? ZONE 1 Core ‘Patch Updates’</b><o:p></o:p></li></ol>
<p class="MsoNormal" style="margin-left:1.75in"> <o:p></o:p></p>
<p class="MsoNormalCxSpMiddle" style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:103.5pt;mso-add-space:auto;text-indent:-.25in;mso-list:l0 level2 lfo1">
<![if !supportLists]><i><span style="mso-list:Ignore">a.<span style="font:7.0pt "Times New Roman"">
</span></span></i><![endif]><b><span style="color:black">Wednesday, Jan 8th 08:00pm thru Thursday, Jan 9th 04:45am</span></b><span style="color:black">
<i><u>IMPACT TO NORMAL OPERATIONS DESCRIBED AT ITEM 2A BELOW</u></i></span><i><u><o:p></o:p></u></i></p>
<p class="MsoNormalCxSpMiddle" style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:2.0in;mso-add-space:auto;text-indent:-.25in;mso-list:l0 level4 lfo1">
<![if !supportLists]><span style="mso-list:Ignore">1.<span style="font:7.0pt "Times New Roman"">
</span></span><![endif]>MCC Dispatch Console API intermittent or unavailable<o:p></o:p></p>
<p class="MsoNormalCxSpMiddle" style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:103.5pt;mso-add-space:auto;text-indent:-.25in;mso-list:l0 level2 lfo1">
<![if !supportLists]><span style="mso-list:Ignore">b.<span style="font:7.0pt "Times New Roman"">
</span></span><![endif]><b>Thursday, Jan 9<sup>th</sup> , 12:01am to 04:45am </b>
<i><u>IMPACT TO NORMAL OPERATIONS DESCRIBED AT ITEM 2B BELOW</u></i><b> </b><o:p></o:p></p>
<p class="MsoNormalCxSpMiddle" style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:2.0in;mso-add-space:auto;text-indent:-.25in;mso-list:l0 level4 lfo1">
<![if !supportLists]><span style="mso-list:Ignore">1.<span style="font:7.0pt "Times New Roman"">
</span></span><![endif]>1<sup>st</sup> ZC Switch at 12:01am<o:p></o:p></p>
<p class="MsoNormalCxSpMiddle" style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:2.5in;mso-add-space:auto;text-indent:-.25in;mso-list:l0 level5 lfo1">
<![if !supportLists]><span style="mso-list:Ignore">a.<span style="font:7.0pt "Times New Roman"">
</span></span><![endif]><u>System Wide, Site Trunking event lasting up to 5 minutes</u><o:p></o:p></p>
<p class="MsoNormalCxSpMiddle" style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:2.0in;mso-add-space:auto;text-indent:-.25in;mso-list:l0 level4 lfo1">
<![if !supportLists]><span style="mso-list:Ignore">2.<span style="font:7.0pt "Times New Roman"">
</span></span><![endif]>2<sup>nd</sup> ZC Switch at 04:00am<o:p></o:p></p>
<p class="MsoNormalCxSpMiddle" style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:2.5in;mso-add-space:auto;text-indent:-.25in;mso-list:l0 level5 lfo1">
<![if !supportLists]><span style="mso-list:Ignore">a.<span style="font:7.0pt "Times New Roman"">
</span></span><![endif]><u>System Wide, Site Trunking event lasting up to 5 minutes</u><o:p></o:p></p>
<p class="MsoNormalCxSpMiddle" style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:2.25in;mso-add-space:auto">
<o:p></o:p></p>
<ol style="margin-top:0in" start="2" type="1">
<li class="MsoNormal" style="mso-list:l0 level1 lfo1"><b>IMPACTS:</b><span style="color:red"> </span><o:p></o:p></li></ol>
<p class="MsoNormal" style="margin-left:103.5pt;text-indent:-.25in;mso-list:l0 level2 lfo1">
<![if !supportLists]><span style="color:red"><span style="mso-list:Ignore">a.<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="color:red">THURSDAY, JAN 9, AT 12:01AM & at 04:00AM
<u>- SYSTEM WIDE SITE TRUNKING EVENT</u></span></b><span style="color:red"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:1.5in;text-indent:-1.5in;mso-text-indent-alt:-9.0pt;mso-list:l0 level3 lfo1">
<![if !supportLists]><span style="mso-list:Ignore"><span style="font:7.0pt "Times New Roman"">
</span>i.<span style="font:7.0pt "Times New Roman""> </span></span><![endif]><b><span style="color:red">Field Radio Users will experience site trunking indication</span></b><o:p></o:p></p>
<p class="MsoNormal" style="margin-left:1.5in;text-indent:-1.5in;mso-text-indent-alt:-9.0pt;mso-list:l0 level3 lfo1">
<![if !supportLists]><span style="mso-list:Ignore"><span style="font:7.0pt "Times New Roman"">
</span>ii.<span style="font:7.0pt "Times New Roman""> </span></span><![endif]><b><span style="color:red">All Console Operators should be prepared to use their local backup radio resources. </span></b><o:p></o:p></p>
<p class="MsoNormal" style="margin-left:99.0pt"><span style="color:red"> </span><o:p></o:p></p>
<ol style="margin-top:0in" start="3" type="1">
<li class="MsoNormal" style="mso-list:l0 level1 lfo1"><b>WHO IS AFFECTED?</b><o:p></o:p></li></ol>
<p class="MsoNormal" style="margin-left:103.5pt;text-indent:-.25in;mso-list:l0 level2 lfo1">
<![if !supportLists]><span style="mso-list:Ignore">a.<span style="font:7.0pt "Times New Roman"">
</span></span><![endif]>With the exception of Texarkana,<o:p></o:p></p>
<p class="MsoNormal" style="margin-left:1.5in;text-indent:-1.5in;mso-text-indent-alt:-9.0pt;mso-list:l0 level3 lfo1">
<![if !supportLists]><span style="mso-list:Ignore"><span style="font:7.0pt "Times New Roman"">
</span>i.<span style="font:7.0pt "Times New Roman""> </span></span><![endif]><span style="color:red">THIS MAINTENANCE ACTIVITY WILL IMPACT ALL GATRRS DISPATCH CENTERS AND RADIO USERS.</span><o:p></o:p></p>
<p class="MsoNormal" style="margin-left:.75in"> <b> </b><o:p></o:p></p>
<ol style="margin-top:0in" start="4" type="1">
<li class="MsoNormal" style="mso-list:l0 level1 lfo1"><b>WHAT IS REQUIRED OF YOU?</b>
<o:p></o:p></li></ol>
<p class="MsoNormal" style="margin-left:103.5pt;text-indent:-.25in;mso-list:l0 level2 lfo1">
<![if !supportLists]><span style="mso-list:Ignore">a.<span style="font:7.0pt "Times New Roman"">
</span></span><![endif]><span style="font-size:13.0pt">As with any/all maintenance occurring on GATRRS, Dispatch Centers should be prepared to use local backup radio resources prior to the start of any maintenance activity.</span><o:p></o:p></p>
<p class="MsoNormal" style="margin-left:103.5pt;text-indent:-.25in;mso-list:l0 level2 lfo1">
<![if !supportLists]><span style="mso-list:Ignore">b.<span style="font:7.0pt "Times New Roman"">
</span></span><![endif]><span style="font-size:13.0pt">In the field, subscribers should be aware of maintenance activity in the case that they encounter difficulty communicating with their Dispatcher and/or other subscribers.</span><o:p></o:p></p>
<p class="MsoNormal" style="margin-left:1.0in"> <o:p></o:p></p>
<ol style="margin-top:0in" start="5" type="1">
<li class="MsoNormal" style="mso-list:l0 level1 lfo1"><b>PRIOR TO THE START OF ANY MAINTENANCE :</b>
<o:p></o:p></li></ol>
<p class="MsoNormal" style="margin-left:103.5pt;text-indent:-.25in;mso-list:l0 level2 lfo1">
<![if !supportLists]><span style="mso-list:Ignore">a.<span style="font:7.0pt "Times New Roman"">
</span></span><![endif]>City of Austin Wireless Communication Services personnel assigned to oversee the work will determine if there is a major reason to postpone or suspend the scheduled maintenance. Affected dispatch centers (if available) will be contacted
prior to the start of this maintenance to check if there is concern or reason to suspend or postpone the activity.<o:p></o:p></p>
<p class="MsoNormal" style="margin-left:103.5pt;text-indent:-.25in;mso-list:l0 level2 lfo1">
<![if !supportLists]><span style="mso-list:Ignore">b.<span style="font:7.0pt "Times New Roman"">
</span></span><![endif]>EXAMPLES of justification for calling off scheduled maintenance: Major inclement weather moving into the affected area, a multi-alarm fire in progress, or a major law enforcement related event in progress. The system and/or site service
level as applied to affected coverage areas will be factored into determination for suspending or postponing the maintenance activity.
<o:p></o:p></p>
<p class="MsoNormal" style="text-indent:2.5pt"> <o:p></o:p></p>
<ol style="margin-top:0in" start="6" type="1">
<li class="MsoNormal" style="mso-list:l0 level1 lfo1"><b>CONTACTS</b> <o:p></o:p></li></ol>
<p class="MsoNormal" style="margin-left:103.5pt;text-indent:-.25in;mso-list:l0 level2 lfo1">
<![if !supportLists]><span style="mso-list:Ignore">a.<span style="font:7.0pt "Times New Roman"">
</span></span><![endif]>City of Austin Wireless Communication Services Division: <o:p>
</o:p></p>
<p class="MsoNormal" style="margin-left:1.5in;text-indent:-1.5in;mso-text-indent-alt:-9.0pt;mso-list:l0 level3 lfo1">
<![if !supportLists]><span style="mso-list:Ignore"><span style="font:7.0pt "Times New Roman"">
</span>i.<span style="font:7.0pt "Times New Roman""> </span></span><![endif]>Hector Hernandez, cell (737) 224-0753, desk (512) 974-0339, email
<a href="mailto:hector.hernandez@austintexas.gov">hector.hernandez@austintexas.gov</a><o:p></o:p></p>
<p class="MsoNormal" style="margin-left:1.5in;text-indent:-1.5in;mso-text-indent-alt:-9.0pt;mso-list:l0 level3 lfo1">
<![if !supportLists]><span style="mso-list:Ignore"><span style="font:7.0pt "Times New Roman"">
</span>ii.<span style="font:7.0pt "Times New Roman""> </span></span><![endif]>Dustin Schmidt, cell (737) 224-3249, desk (512) 972-3249, email
<u><span style="color:#0070C0"><a href="mailto:dustin.schmidt@austintexas.gov">dustin.schmidt@austintexas.gov</a></span></u><o:p></o:p></p>
<p class="MsoNormal" style="margin-left:103.5pt;text-indent:-.25in;mso-list:l0 level2 lfo1">
<![if !supportLists]><span style="mso-list:Ignore">b.<span style="font:7.0pt "Times New Roman"">
</span></span><![endif]>City of Austin Wireless Main # (512) <b>972-3200</b>, answered 24/7/365. <o:p></o:p></p>
<p class="MsoNormal" style="margin-left:103.5pt;text-indent:-.25in;mso-list:l0 level2 lfo1">
<![if !supportLists]><span style="mso-list:Ignore">c.<span style="font:7.0pt "Times New Roman"">
</span></span><![endif]>Williamson County customers may also contact,<o:p></o:p></p>
<p class="MsoNormal" style="margin-left:1.5in;text-indent:-1.5in;mso-text-indent-alt:-9.0pt;mso-list:l0 level3 lfo1">
<![if !supportLists]><span style="mso-list:Ignore"><span style="font:7.0pt "Times New Roman"">
</span>i.<span style="font:7.0pt "Times New Roman""> </span></span><![endif]>9-1-1 Duty Officer @ 512-864-8355 /
<u><span style="color:#0563C1"><a href="mailto:911cmd@wilco.org">911cmd@wilco.org</a></span></u><o:p></o:p></p>
<p class="MsoNormal" style="margin-left:1.0in"><o:p> </o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal">If you have questions about any planned maintenance or problems during the maintenance, please use either of the contacts listed above. If you need further assistance, please contact Mike Pena or Robert Turner at the telephone numbers below,
or by email.<o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal" style="margin-left:103.5pt;text-indent:-.25in;mso-list:l0 level2 lfo1">
<![if !supportLists]><span style="mso-list:Ignore">d.<span style="font:7.0pt "Times New Roman"">
</span></span><![endif]>Mike Pena, cell (512) 698-6575, desk (512) 974-0976, email
<u><span style="color:#0563C1"><a href="mailto:mike.pena@austintexas.gov">mike.pena@austintexas.gov</a></span></u><o:p></o:p></p>
<p class="MsoNormal" style="margin-left:103.5pt;text-indent:-.25in;mso-list:l0 level2 lfo1">
<![if !supportLists]><span style="mso-list:Ignore">e.<span style="font:7.0pt "Times New Roman"">
</span></span><![endif]>Robert Turner, cell (737) 224-3209, desk (512) 972-3209, email
<u><span style="color:#0563C1"><a href="mailto:robert.turner@austintexas.gov">robert.turner@austintexas.gov</a></span></u><o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal">Thank you,<o:p></o:p></p>
<p class="MsoNormal"><b><span style="color:#1F497D">Michael A. Pena<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:8.0pt;color:#1F497D">Wireless Master Site Engineer<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;color:#1F497D">City of Austin Communications & Technology Mgmt.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;color:#1F497D">Wireless Communication Services Division<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;color:#1F497D">(512)974-0976ofc. (512)698-6575cel.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;color:#1F497D"><a href="mailto:mike.pena@austintexas.gov">mike.pena@austintexas.gov</a></span><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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