<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40"><head><meta http-equiv=Content-Type content="text/html; charset=us-ascii"><meta name=Generator content="Microsoft Word 15 (filtered medium)"><style><!--
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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='color:#1F497D'>Here's the latest update on the alpha paging issue that developed earlier in the week. They believe the issues have been corrected by the vendor.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Thank you.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><div><p class=MsoNormal><span style='color:#1F497D'>Jeffrey J. Wittig, CFE, <a href="http://www.publicsafetyexcellence.org/professional-credentialing/chief-fire-officer/list-of-cfos.aspx">CFO</a><o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Fire Chief<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Travis County Emergency Services District #3<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Oak Hill Fire Department<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>512-288-5534, ext. 114, Office<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>512-569-8380, Wireless<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>512-288-5844, Fax<o:p></o:p></span></p><p class=MsoNormal><span style='color:black'>Like us on Facebook at <a href="http://www.facebook.com/OakHillFireDept">www.facebook.com/OakHillFireDept</a><o:p></o:p></span></p><p class=MsoNormal><span style='color:black'>or visit our website at <a href="http://www.oakhillfire.org/">www.OakHillFire.org</a><o:p></o:p></span></p></div><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b>From:</b> Swearengin, Scott [mailto:Scott.Swearengin@austintexas.gov] <br><b>Sent:</b> Wednesday, October 22, 2014 10:14 AM<br><b>Subject:</b> Paging Problem Update<o:p></o:p></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Unfortunately, there were additional paging problems beginning at approximately 0430 today. This problem did not impact normal paging. It did cause some “maildrop” pages to be misrouted to the “top line” of many pagers, resulting in unintentional overnight alerts. We believe that the problem has now been isolated and resolved.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Our Paging Team has been working closely with the vendor since the initial problem surfaced Monday. The cause was clearly the software change that the vendor made last weekend. The vendor wrote a software “patch” which went into testing late yesterday. This testing identified other problems that required additional overnight software changes by the vendor before it could be loaded into their network this morning. The current patch was loaded into the paging network at about 0700 today. Since then, we have done extensive testing. The system appears to be working normally. However, we will be monitoring it very closely.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>The vendor will be providing a letter to us detailing the cause of the problem, their response, and how they will prevent it from happening again. I will pass it along to you when it arrives. Additionally, our Paging Team will receive a detailed technical report on the issue.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>The Paging Team sincerely apologizes for the disruption to the paging users. We have <b>very clearly</b> conveyed our dissatisfaction and frustration to the vendor. We and the vendor take this issue very, very, seriously.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><i><span style='font-size:20.0pt;font-family:"Script MT Bold"'>RScott<o:p></o:p></span></i></p><p class=MsoNormal><b><span style='font-size:12.0pt;font-family:"Arial","sans-serif"'>R. Scott Swearengin, MS, CEM<o:p></o:p></span></b></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial","sans-serif"'>Assistant Director<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial","sans-serif"'>Homeland Security and Emergency Management<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial","sans-serif"'>City of Austin<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial","sans-serif"'>Box 1088 <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial","sans-serif"'>Austin, TX 78767<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial","sans-serif"'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial","sans-serif"'>Work: 512-974-0462<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial","sans-serif"'>Fax: 512-974-0499<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial","sans-serif"'>Pager: 512-802-1462<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial","sans-serif"'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial","sans-serif"'><a href="mailto:Scott.Swearengin@AustinTexas.gov"><span style='color:windowtext'>Scott.Swearengin@AustinTexas.gov</span></a></span><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'><o:p></o:p></span></p><p class=MsoNormal><i><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'>None of us are as smart as all of us! -Ken Blanchard<o:p></o:p></span></i></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>