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<p class="MsoNormal"><span style="font-size:12.0pt;color:#1F497D">Please note the following CAD maintenance window. ZOLL will be updated once resources are back on line.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;color:#1F497D"><o:p> </o:p></span></p>
<div>
<p class="MsoNormal"><b><span style="font-size:14.0pt;color:#1F497D">Captain William B. Brooks<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:#1F497D">Austin Fire Department – 911/Communications<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;color:#1F497D"><o:p> </o:p></span></p>
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<div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Almaguer, Chad
<br>
<b>Sent:</b> Tuesday, March 18, 2014 8:38 AM<br>
<b>To:</b> CTECC CAD SPOCS; CTECC CAD Interested Parties<br>
<b>Cc:</b> CTECC CAD IT Support Staff; CTECC IT Admin Staff; CTECC IT Technician Staff<br>
<b>Subject:</b> What’s happening Tuesday March 25th 2013 3am-10am – VisiNet System Maintenance<br>
<b>Importance:</b> High<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b><i><span style="font-size:12.0pt;color:#0070C0">Please thoroughly review the below information, specifically those details in
</span></i></b><b><i><span style="font-size:12.0pt;color:red">bold red</span></i></b><b><i><span style="font-size:12.0pt">.<o:p></o:p></span></i></b></p>
<p class="MsoNormal"><b><span style="font-size:12.0pt"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:12.0pt">What’s happening Tuesday March 25<sup>th</sup> 2013 3am-10am – VisiNet System Maintenance</span></b><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:12.0pt">CTECC Support will perform our usual critical VisiNet System monthly maintenance from 03:00-08:00;
<b><span style="color:red">and additional VisiNET Browser data source maintenance will occur from 8:00-10:00.</span></b></span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:12.0pt"> </span><o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><b><span style="font-size:12.0pt">How does this affect users?</span></b><span style="font-size:12.0pt">
</span><o:p></o:p></p>
<p class="MsoNormal" style="margin-left:.5in;text-indent:-.25in;mso-list:l0 level1 lfo2">
<![if !supportLists]><span style="font-family:Wingdings"><span style="mso-list:Ignore">Ø<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt">At 04:00, CTECC Support will begin taking VisiNet interfaces offline. Interface services (ANI/ALI, RMS interfaces, Recall, Records Check, Driving Directions, VisiNet Browser, Remote Rostering, Unit
Swap, and AlertLine) should be considered unavailable beginning at 04:00 and for the duration of the maintenance window.
</span><o:p></o:p></p>
<p class="MsoNormal" style="margin-left:.5in;text-indent:-.25in;mso-list:l0 level1 lfo2">
<![if !supportLists]><span style="font-family:Wingdings"><span style="mso-list:Ignore">Ø<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt">Beginning at 04:30, CTECC support will take CAD offline for maintenance including critical Windows updates and SQL Server maintenance.
</span><o:p></o:p></p>
<p class="MsoNormal" style="margin-left:.5in;text-indent:-.25in;mso-list:l0 level1 lfo2">
<![if !supportLists]><span style="font-family:Wingdings"><span style="mso-list:Ignore">Ø<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt">After the maintenance is complete, agencies may log back in to the Production VisiNet system. Interfaces will be brought back online over the next hour as coordinated with the agency representatives
for this event.</span><o:p></o:p></p>
<p class="MsoNormal" style="margin-left:.5in;text-indent:-.25in;mso-list:l0 level1 lfo2">
<![if !supportLists]><span style="font-family:Wingdings"><span style="mso-list:Ignore">Ø<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="font-size:12.0pt;color:red">Except where stated below, the remainder of this event will be for system maintenance that does not affect system usability.</span></b><b><span style="font-size:12.0pt">
</span><o:p></o:p></b></p>
<p class="MsoNormal" style="margin-left:.5in;text-indent:-.25in;mso-list:l0 level1 lfo2">
<![if !supportLists]><span style="font-family:Wingdings"><span style="mso-list:Ignore">Ø<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="font-size:12.0pt;color:red">Additional VisiNET Browser “data source” maintenance will occur from 8:00-10:00. All other CAD services will remain online during the VisiNET Browser maintenance,
<u>however the Production CAD queues will occasionally “flash” as the configuration is modified(possibly as few as one or two flashes)</u>.</span><o:p></o:p></b></p>
<p class="MsoNormal"><b><span style="font-size:12.0pt"> </span></b><o:p></o:p></p>
<p class="MsoNormal"><b><span style="font-size:12.0pt">What’s required of me?</span></b><span style="font-size:12.0pt">
</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:12.0pt;margin-right:0in;margin-bottom:0in;margin-left:.5in;margin-bottom:.0001pt;text-indent:-.25in;mso-list:l1 level1 lfo4">
<![if !supportLists]><span style="font-family:Wingdings"><span style="mso-list:Ignore">Ø<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt">Notify affected users</span><o:p></o:p></p>
<p class="MsoNormal" style="margin-left:.5in;text-indent:-.25in;mso-list:l1 level1 lfo4">
<![if !supportLists]><span style="font-family:Wingdings"><span style="mso-list:Ignore">Ø<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt">Implement your agency’s scheduled CAD maintenance business continuity plan.</span><o:p></o:p></p>
<p class="MsoNormal" style="margin-left:.5in;text-indent:-.25in;mso-list:l1 level1 lfo4">
<![if !supportLists]><span style="font-family:Wingdings"><span style="mso-list:Ignore">Ø<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt">Identify a point of contact for your agency; include their telephone number.</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:14.0pt;color:red"> </span><o:p></o:p></p>
<p class="MsoNormal"><b><span style="font-size:12.0pt">How do I get technical support?</span></b><span style="font-size:12.0pt">
<br>
If you have any questions, please contact the CTM Support Desk at 512-974-4357. </span>
<o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:12.0pt">Event Communications will be on
<b>D1 AT OP 14</b>. </span><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:navy">Chad Almaguer<br>
Business Systems Analyst Senior<br>
CTECC IT CAD Support – City of Austin<br>
Office: (512)974-0844 or Pager: (512)802-6743</span><span style="color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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