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<p class="MsoNormal"><span style="font-size:14.0pt;color:#1F497D">Tomorrow morning we are taking MDC’s offline temporarily to update several files on the mobile servers. A script during our recent upgrade didn’t run properly leading to some of the routing and
street direction issues all agencies experienced. Fire is scheduled to be off line from 0855-0905. We apologize for the inconvenience.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt;color:#1F497D">It will once again be very important that all users accept any updates to the MDC and re-start the application after doing so.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt;color:#1F497D">Thanks,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt;color:#1F497D">William B. Brooks<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Goertz, Sherry
<br>
<b>Sent:</b> Thursday, August 29, 2013 7:03 PM<br>
<b>To:</b> CTECC CAD SPOCS<br>
<b>Cc:</b> Thompson, Kris; Michael, Andrew; Fleming, Stephen<br>
<b>Subject:</b> What’s happening Friday, August 30th 2013 8:30 a.m. – 9:30 a.m. – VisiNet Mobile Maintenance<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal" style="text-autospace:none"><b><span style="font-size:12.0pt;color:red;background:white;mso-highlight:white">What’s happening Friday, August 30th 2013 8:30 a.m. – 9:30 a.m. – VisiNet Mobile Fix<o:p></o:p></span></b></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:12.0pt;color:red;background:white;mso-highlight:white">TriTech will replace required files to fix the issue with the VisiNET Mobiles Servers<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:12.0pt;color:red;background:white;mso-highlight:white"><o:p> </o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:8.0pt;font-family:"MS Sans Serif";color:black;background:white;mso-highlight:white"><o:p> </o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><b><span style="font-size:12.0pt;color:black;background:white;mso-highlight:white">How does this affect users?</span></b><span style="font-size:12.0pt;color:black;background:white;mso-highlight:white">
<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:12.0pt;background:white;mso-highlight:white">Beginning at 8:30 a.m., TriTech will initiate the required fix to the mobile servers by replacing specific files to update the servers to the
4.5.11.3 version. <o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:12.0pt;background:white;mso-highlight:white">They will perform these in rolling outages.<o:p></o:p></span></p>
<p class="MsoListParagraph" style="margin-left:.75in;text-autospace:none"><span style="font-size:12.0pt;background:white;mso-highlight:white"><o:p> </o:p></span></p>
<p class="MsoListParagraph" style="margin-left:.75in;text-indent:-.25in;mso-list:l1 level1 lfo2;text-autospace:none">
<![if !supportLists]><span style="font-size:12.0pt;font-family:Symbol;color:black;background:white;mso-highlight:white"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt;color:black;background:white;mso-highlight:white">8:30 – 8:40 MDC01: EMS<o:p></o:p></span></p>
<p class="MsoListParagraph" style="margin-left:.75in;text-indent:-.25in;mso-list:l1 level1 lfo2;text-autospace:none">
<![if !supportLists]><span style="font-size:12.0pt;font-family:Symbol;color:black;background:white;mso-highlight:white"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt;color:black;background:white;mso-highlight:white">8:45 – 8:55 MDC02: TCSO<o:p></o:p></span></p>
<p class="MsoListParagraph" style="margin-left:.75in;text-indent:-.25in;mso-list:l1 level1 lfo2;text-autospace:none">
<![if !supportLists]><span style="font-size:12.0pt;font-family:Symbol;color:black;background:white;mso-highlight:white"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt;color:black;background:white;mso-highlight:white">8:55 – 9:05 MDC03: AFD<o:p></o:p></span></p>
<p class="MsoListParagraph" style="margin-left:.75in;text-indent:-.25in;mso-list:l1 level1 lfo2;text-autospace:none">
<![if !supportLists]><span style="font-size:12.0pt;font-family:Symbol;color:black;background:white;mso-highlight:white"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt;color:black;background:white;mso-highlight:white">9:05 – 9:15 MDC04: APD<o:p></o:p></span></p>
<p class="MsoListParagraph"><span style="font-size:12.0pt;color:black;background:white;mso-highlight:white"><o:p> </o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:8.0pt;font-family:"MS Sans Serif";color:black;background:white;mso-highlight:white"><o:p> </o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><b><span style="font-size:12.0pt;color:black;background:white;mso-highlight:white">What’s required of me?</span></b><span style="font-size:12.0pt;color:black;background:white;mso-highlight:white">
<o:p></o:p></span></p>
<p class="MsoListParagraph" style="margin-left:.75in;text-indent:-.25in;mso-list:l0 level1 lfo4;text-autospace:none">
<![if !supportLists]><span style="font-size:12.0pt;font-family:Symbol;color:black;background:white;mso-highlight:white"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt;color:black;background:white;mso-highlight:white">Notify affected users<o:p></o:p></span></p>
<p class="MsoListParagraph" style="margin-left:.75in;text-indent:-.25in;mso-list:l0 level1 lfo4;text-autospace:none">
<![if !supportLists]><span style="font-size:12.0pt;font-family:Symbol;color:black;background:white;mso-highlight:white"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt;color:black;background:white;mso-highlight:white">Implement your agency’s scheduled CAD mobile maintenance business continuity plan.<o:p></o:p></span></p>
<p class="MsoListParagraph" style="margin-left:.75in;text-indent:-.25in;mso-list:l0 level1 lfo4;text-autospace:none">
<![if !supportLists]><span style="font-size:12.0pt;font-family:Symbol;color:black;background:white;mso-highlight:white"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt;color:black;background:white;mso-highlight:white">Identify a point of contact for your agency; include their telephone number.<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:8.0pt;font-family:"MS Sans Serif";color:black;background:white;mso-highlight:white"><o:p> </o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><b><span style="font-size:12.0pt;color:black;background:white;mso-highlight:white">How do I get technical support?
</span></b><span style="font-size:12.0pt;color:black;background:white;mso-highlight:white"><o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:12.0pt;color:black;background:white;mso-highlight:white">If you have any questions, please contact the CTM Support Desk at 512-974-4357.
<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:12.0pt;color:black;background:white;mso-highlight:white">Event Communications channel - TBD
<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:8.0pt;font-family:"MS Sans Serif";color:black;background:white;mso-highlight:white"> <o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="color:#17365D">Regards,<o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="color:blue"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:14.0pt;color:blue">Sherry Goertz<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="color:#17365D">IT Supervisor<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#17365D">Public Safety Applications<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#17365D">Communications and Technology Management – City of Austin<o:p></o:p></span></p>
<p class="MsoNormal"><a href="mailto:Sherry.Goertz@austintexas.gov">Sherry.Goertz@austintexas.gov</a><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#17365D">Office: 512.974.0872, Cell: 512.332.1992<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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