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<p class="MsoNormal"><span style="font-size:14.0pt;color:#993366">Please make your folks aware that the following updates will be made on November 28<sup>th</sup>. This may cause some temporary loss of connection on the MDCs. Please report status by radio to
dispatch if this is experienced. If you have a prolonged outage contact fire communications and we will work with you to get things restored.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt;color:#993366"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt;color:#993366">Thanks,<o:p></o:p></span></p>
<div>
<p class="MsoNormal"><span style="font-size:14.0pt;color:#0000CC"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt;color:#0000CC">Captain William B. Brooks<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:#0000CC">Austin Fire Department - Communications<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:#0000CC">4201 Ed Bluestein Blvd.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:#0000CC">Austin, TX 78721<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:#0000CC">Office: (512)974 - 0407<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:#0000CC">Fax: (512) 974 - 0443<o:p></o:p></span></p>
</div>
<p class="MsoNormal"><span style="font-size:14.0pt;color:#993366"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">Sent:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Tuesday, November 20, 2012 09:51<br>
<b>Subject:</b> What's happening on Wednesday, November 28th - Netmotion Mobility Upgrade<br>
<b>Importance:</b> High<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal" align="center" style="text-align:center;text-autospace:none">
<b><span style="font-size:18.0pt;font-family:"Arial","sans-serif""><o:p> </o:p></span></b></p>
<p class="MsoNormal" align="center" style="text-align:center;text-autospace:none">
<b><span style="font-size:18.0pt;font-family:"Arial","sans-serif"">NetMotion Mobility Upgrade<o:p></o:p></span></b></p>
<p class="MsoNormalCxSpMiddle" style="margin-bottom:12.0pt;mso-add-space:auto;text-autospace:none">
<b><span style="font-size:18.0pt;font-family:"Arial","sans-serif""><o:p> </o:p></span></b></p>
<p class="MsoNormal" style="text-autospace:none"><b><span style="font-size:16.0pt;font-family:"Arial","sans-serif"">What’s happening on Wednesday, November 28th @ 9:00 a.m.<o:p></o:p></span></b></p>
<p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l1 level1 lfo2;text-autospace:none">
<![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-family:"Arial","sans-serif"">Between the hours of 9:00 a.m. and 1:00 p.m. on Wednesday, November 28<sup>th</sup>, CTECC IT be upgrading NetMotion Mobility to the latest version. <o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><b><span style="font-size:16.0pt;font-family:"Arial","sans-serif"">Why are we doing this?<o:p></o:p></span></b></p>
<p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l0 level1 lfo4;text-autospace:none">
<![if !supportLists]><span style="font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-family:"Arial","sans-serif"">The latest version of Mobility contains numerous bug fixes and stability improvements.
<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><o:p> </o:p></p>
<p class="MsoNormal" style="mso-list:skip;text-autospace:none"><b><span style="font-size:16.0pt;font-family:"Arial","sans-serif"">How will this affect Mobility VPN users?<o:p></o:p></span></b></p>
<p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l1 level1 lfo2;text-autospace:none">
<![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-family:"Arial","sans-serif"">MDC clients will experience brief interruptions in connectivity while servers are upgraded. Because of the redundancy built-in to NetMotion, clients will automatically re-connect
to another active server. <o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><b><span style="color:#1F497D"><o:p> </o:p></span></b></p>
<p class="MsoNormal" style="mso-list:skip;text-autospace:none"><b><span style="font-size:16.0pt;font-family:"Arial","sans-serif"">What’s required of me?
<o:p></o:p></span></b></p>
<p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l1 level1 lfo2;text-autospace:none">
<![if !supportLists]><span style="font-family:Symbol;color:#1F497D"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-family:"Arial","sans-serif"">Although we expect the impact to be minimal, please be prepared to work around loss of Mobility connectivity for MDCs during this maintenance window.
<b><span style="color:#1F497D"><o:p></o:p></span></b></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-family:"Arial","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal" style="mso-list:skip;text-autospace:none"><b><span style="font-size:16.0pt;font-family:"Arial","sans-serif"">How do I get technical support?<o:p></o:p></span></b></p>
<p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l2 level1 lfo6;text-autospace:none">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-family:"Arial","sans-serif"">Contact the
<i>CTM Help Desk </i>at 974-4357</span><span style="font-size:10.0pt;font-family:"Arial","sans-serif""><o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:10.0pt;font-family:"Arial","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal">Thank you<span style="color:#1F497D">.</span><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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