[Dispatch] GATRRS Maintenance

[Cummings, Sean]

WHAT'S HAPPENING: Starting Wednesday, February 8, 6:00 PM - Thursday, February 9, 6:00 AM
·      GATRRS - Consoles, System Core and RF site router configuration changes
How does this affect users?
·       GATRRS - Zone 1 and Zone 2 dispatch consoles and RF sites may be impacted.
·       There will be momentary site trunking events during maintenance times scheduled below.
Maintenance Schedule:
·       Wednesday, February 8
o   6:00 PM  - 11:59 PM
§  Begin system maintenance
§  No system impacts are expected
·       Thursday, February 9
o   12:00 AM - 6:00 AM
o   Zone 1 sites and consoles impacted: Jim Hogg, MRG, STDC, DPS , TXDOT(MM18, Mirando, Freer), Western Region, Permian Basin, Lee County, Iron Mountain, Wilco Taylor (console), Leander
§  RF sites may go into site Trunking
§  Consoles will "RED X" momentarily on the console during the site Trunking event
§  Expected Duration: 5-10 minutes per site
o   Zone 2 sites and consoles impacted: City of Texarkana, DPS Texarkana, DPS Bowie, DPS Sherman, DPS Garland, DPS Mineral Wells, DPS Abilene, STRAC
§  RF sites may go into site Trunking
§  Consoles will "RED X" momentarily on the console during the site Trunking event
§  Expected Duration: 5-10 minutes per site
Why are we doing this?

  *   This maintenance is needed to update GATRRS systems to the latest supported version.
 What's required of me?

  *   As with any/all maintenance occurring on GATRRS, Dispatch Centers should be prepared to use local backup radio resources prior to the start of any maintenance activity.
  *   In the field, subscribers should be aware of maintenance activity in the case that they encounter difficulty communicating with their Dispatcher and/or other subscribers.
  *   Subscribers in the field may be required to power cycle the radio after the 'Site Trunking' event has occurred.

  *   Prior to this maintenance:
     *   City of Austin Wireless Communication Services personnel assigned to oversee the work will determine if there is a major reason to postpone or suspend the scheduled maintenance.
     *   Affected dispatch centers (if available) will be contacted prior to the start of this maintenance to check if there is concern or reason to suspend or postpone the activity.
     *   EXAMPLES of justification for calling off scheduled maintenance: Major inclement weather moving into the affected area, a multi-alarm fire in progress, or a major law enforcement related event in progress.
     *   The system and/or site service level as applied to affected coverage areas will be factored into determination for suspending or postponing the maintenance activity.
 How do I get technical support?
If you have questions about this activity or need assistance while the maintenance is occurring, please contact:


  *   City of Austin Wireless Communication Services Division:
o   Hector Hernandez, cell (737) 224-0753, desk (512) 974-0339, email hector.hernandez at austintexas.gov<mailto:hector.hernandez at austintexas.gov>
o   Dustin Schmidt, cell (737) 224-3249, desk (512) 972-3249, email dustin.schmidt at austintexas.gov<mailto:dustin.schmidt at austintexas.gov>
o   Matt Cleveland, cell (737) 999-2899, email matthew.cleveland at austintexas.gov<mailto:matthew.cleveland at austintexas.gov>

     *   City of Austin Wireless Main # (512) 972-3200, answered 24/7/365
o   Williamson County customers may also contact,
§  9-1-1 Duty Officer @ 512-864-8355 / 911cmd at wilco.org<mailto:911cmd at wilco.org>

If you need further assistance, please use one of the following contacts:
o   Saul Silva, desk (512) 972-3251, cell (512) 217-3600, email saul.silva at austintexas.gov<mailto:saul.silva at austintexas.gov>
o   David Farries, desk (512) 972-3237, cell (737) 224-3237, email david.farries at austintexas.gov<mailto:david.farries at austintexas.gov>
o   Pushpa Srinivasa, desk (512) 972-3209, cell (737) 224-3209, email pushpa.srinivasa at austintexas.gov<mailto:pushpa.srinivasa at austintexas.gov>

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