[Dispatch] GATRRS Maintenance

[Fire Communications Calendar]

WHAT'S HAPPENING: Starting Tuesday, April 25, 08:00AM - through - Wednesday, April 26, 05:00PM
*       GATRRS Zone 2 system and equipment upgrades affecting GATRRS sites
*      GATRRS - Automatic Transfer Switch (ATS) system replacement at Decker Lane site
How does this affect users?
*       Tuesday, 4/25 from 8:00 AM to 5:00 PM - Zone 2 (San Antonio)
o   Upgrade core equipment and reboot core routers
o   Single link sites maybe impacted during this maintenance window: DPS(Texarkana, Bowie, Sherman, Garland, Mineral Wells, Abilene), STRAC
o   Expected duration: ~ 5 minutes
*       Wednesday, 4/26 from 8:00AM to 5:00PM - Decker Lane site
o   Replacement of the (ATS) will require power to be disabled for up to 5 hours during this maintenance window
o   During this 5 hour period, batteries will keep the equipment powered without interruption
o   A potential (but unlikely) site outage at Decker Lane site may impact coverage for East Austin and East Alert
Why are we doing this?
*       This is needed to update GATRRS systems to the latest supported version and replace equipment that is end of life.
 What's required of me?
*       As with any/all maintenance occurring on GATRRS, Dispatch Centers should be prepared to use local backup radio resources prior to the start of any maintenance activity.
*       In the field, subscribers should be aware of maintenance activity in the case that they encounter difficulty communicating with their Dispatcher and/or other subscribers.
*       Subscribers in the field may be required to power cycle the radio after the 'Site Trunking' event has occurred.
*       Prior to this maintenance:
o   City of Austin Wireless Communication Services personnel assigned to oversee the work will determine if there is a major reason to postpone or suspend the scheduled maintenance.
o   Affected dispatch centers (if available) will be contacted prior to the start of this maintenance to check if there is concern or reason to suspend or postpone the activity.
o   EXAMPLES of justification for calling off scheduled maintenance: Major inclement weather moving into the affected area, a multi-alarm fire in progress, or a major law enforcement related event in progress.
o   The system and/or site service level as applied to affected coverage areas will be factored into determination for suspending or postponing the maintenance activity.
 How do I get technical support?
If you have questions about this activity or need assistance while the maintenance is occurring, please contact:


  *   City of Austin Wireless Communication Services Division:
o   Dustin Schmidt, cell (737) 224-3249, desk (512) 972-3249, email dustin.schmidt at austintexas.gov<mailto:dustin.schmidt at austintexas.gov>
o   Hector Hernandez, cell (737) 224-0753, desk (512) 974-0339, email hector.hernandez at austintexas.gov<mailto:hector.hernandez at austintexas.gov>

     *   City of Austin Wireless Main # (512) 972-3200, answered 24/7/365
o   Williamson County customers may also contact,
?  9-1-1 Duty Officer @ 512-864-8355 / 911cmd at wilco.org<mailto:911cmd at wilco.org>

If you need further assistance, please use one of the following contacts:
o   Saul Silva, desk (512) 972-3251, cell (512) 217-3600, email saul.silva at austintexas.gov<mailto:saul.silva at austintexas.gov>
o   David Farries, desk (512) 972-3237, cell (737) 224-3237, email david.farries at austintexas.gov<mailto:david.farries at austintexas.gov>
o   Pushpa Srinivasa, desk (512) 972-3209, cell (737) 224-3209, email pushpa.srinivasa at austintexas.gov<mailto:pushpa.srinivasa at austintexas.gov>

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