[Dispatch] GATRRS Maintenance - Consoles

[Fire Communications Calendar]

WHAT'S HAPPENING: Starting Wednesday, August 17, 07:00 PM - through - Thursday, August 18, 06:10 AM
·         Major system updates affecting all GATRRS data services, sites and consoles.
How does this affect users?
Wednesday, August 17, 07:00 PM - through - Thursday, August 18, 06:10 AM
·         All GATRRS RF sites, data services and dispatch console sites will be impacted.
·         There will be momentary site-trunking events and data services will be offline during specific maintenance times (see Maintenance Schedule below).
·         The Antivirus update on dispatch consoles will occur over a four week time period once the system patch is initiated.  Users are advised to accept update as consoles become available (see Antivirus patch detail below).
Maintenance Schedule:
Wednesday, August 17 - Thursday, August 18
·         Wednesday, August 17
o   7:00 PM  - 8:10 PM
§  Perform system and baseline check
o   8:10 PM - 11:59 PM
§  Begin update process
§  Data services will be offline
§  Dispatch consoles may experience intermittent chirping
§  Console call processing will not be impacted
·         Thursday, August 18
o   12:00 AM - 12:05 AM
§  RF sites go into site trunking
§  Consoles will "RED X" momentarily on the console during site trunking event
§  Expected Duration: 5 minutes
o   12:05 AM - 12:45 AM
§  Confirm Wide Area Trunking and System Health
o   12:45 AM - 4:44 AM
§  Data services will be offline
§  System updates are applied
o   4:45 AM - 5:45 AM
§  Antivirus Patch Updates
§  A popup message may appear on your console Ops stating to close all applications during the update.
§  As operationally available accept updates per console
§  Users may experience a momentary network disruption during the update
§  After postponing 3 times, the install will forcefully occur which could prompt a disruption from 10 sec up to 3 min or until ENS software is installed
§  Please make sure all changes made are saved on your application
o   5:45 AM - 6:00 AM
§  Check System Health and Cleanup
o   6:00 AM - 6:10 AM
§  Generate system report
§  System update is complete
Why are we doing this?

  *   This is needed to update GATRRS systems to the latest supported version.
 What's required of me?

  *   As with any/all maintenance occurring on GATRRS, Dispatch Centers should be prepared to use local backup radio resources prior to the start of any maintenance activity.
  *   In the field, subscribers should be aware of maintenance activity in the case that they encounter difficulty communicating with their Dispatcher and/or other subscribers.
  *   Subscribers in the field may be required to power cycle the radio after the 'Site Trunking' event has occurred.

  *   Prior to this maintenance:
     *   City of Austin Wireless Communication Services personnel assigned to oversee the work will determine if there is a major reason to postpone or suspend the scheduled maintenance.
     *   Affected dispatch centers (if available) will be contacted prior to the start of this maintenance to check if there is concern or reason to suspend or postpone the activity.
     *   EXAMPLES of justification for calling off scheduled maintenance: Major inclement weather moving into the affected area, a multi-alarm fire in progress, or a major law enforcement related event in progress.
     *   The system and/or site service level as applied to affected coverage areas will be factored into determination for suspending or postponing the maintenance activity.
 How do I get technical support?
If you have questions about this activity or need assistance while the maintenance is occurring, please contact:


  *   City of Austin Wireless Communication Services Division:
o   Dustin Schmidt, cell (737) 224-3249, desk (512) 972-3249, email dustin.schmidt at austintexas.gov<mailto:dustin.schmidt at austintexas.gov>
o   Hector Hernandez, cell (737) 224-0753, desk (512) 974-0339, email hector.hernandez at austintexas.gov<mailto:hector.hernandez at austintexas.gov>

     *   City of Austin Wireless Main # (512) 972-3200, answered 24/7/365
o   Williamson County customers may also contact,
§  9-1-1 Duty Officer @ 512-864-8355 / 911cmd at wilco.org<mailto:911cmd at wilco.org>

If you need further assistance, please use one of the following contacts:
o   Saul Silva, desk (512) 972-3251, cell (512) 217-3600, email saul.silva at austintexas.gov<mailto:saul.silva at austintexas.gov>
o   David Farries, desk (512) 972-3237, cell (737) 224-3237, email david.farries at austintexas.gov<mailto:david.farries at austintexas.gov>
o   Pushpa Srinivasa, desk (512) 972-3209, cell (737) 224-3209, email pushpa.srinivasa at austintexas.gov<mailto:pushpa.srinivasa at austintexas.gov>



Thank you,

Saul Silva
Wireless Master Site Engineer
Communications and Technology Management, City of Austin
512-217-3600
saul.silva at austintexas.gov<mailto:saul.silva at austintexas.gov>

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