[Dispatch] Modified MDC Logon/Logoff Procedures--Due to a bug

[Chelf, Andrew]

Fire Dispatch has discovered some programming errors with the latest CAD upgrade that effect unit rostering, and the "watch list" button on the MDC. Please follow the instructions below to correctly logon.

**"Modify Logon" is causing additional issues. DO NOT USE the "Modify Logon" button until we can restore its functionality.

BEST practice for logging off and logging on Inform Mobile.


?  Log off MDC.  This can be done successfully in two ways. (Do not perform a hard restart of the MDC)

o   Click on the red X in the upper right corner of the Inform Mobile window to close the application and then click yes in the Confirmation window. (DO NOT click the X on the Mobile Update window)

o   Click on Login/Logout menu, (upper left hand corner of app) select Logout, and confirm MDC ONLY on the LOGOUT MDC form.

?  Shutdown or Restart laptop from the Start Menu

?  Start laptop/wait for Windows to load.

?  Press CTRL-ALT-DEL and login to Windows using the vehicle ID and laptop password.

?  Launch Inform Mobile, wait for updates to load (if any) and apply all updates before proceeding.

?  Login to Inform Mobile.

o   Confirm Radio Name and VEH# are correct

o   Select Crew Members

o   Submit

?  Wait for the application to complete synchronization with CAD(@30seconds), you will know when your screens begin to populate.  If the unit is AVCL the process has been successful unless unit was AVCL prior to logging off Inform Mobile, if so do the following.

o   If you are in any other status then AVCL, check UNIT STATUS to ensure correct personnel are logged in.

?  Push the QUERY button

?  Push QUS (Unit Status Query)

?  Select unit radio name

?  Submit

?  A message will be sent with the query results which include crew information

*         Push MSG button to access mail

*         OR Push the Query Button and then push the View Query Return button

o   If personnel need to be updated

?  Click on Login/Logout menu, (upper left hand corner of app) select Logout, and confirm MDC ONLY on the LOGOUT MDC form.

?  Select Crew Members

?  Submit



Updates should only be applied and prior to logging back in at Shift Change unless otherwise directed by COMM/Dispatch.





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