[Dispatch] FW: What’s happening Monday March 3rd 2014 10am-11am – VisiNET Browser Maintenance

[Brooks, William]

FYI

Captain William B. Brooks
Austin Fire Department – 911/Communications

Sent: Thursday, February 27, 2014 4:20 PM
Subject: What’s happening Monday March 3rd 2014 10am-11am – VisiNET Browser Maintenance

What’s happening Monday March 3rd 2014 10am-11am – VisiNET Browser Maintenance
CTECC IT and TriTech will perform VisiNET Browser maintenance.  All other CAD related services will remain online and are unaffected by this event.

How does this affect users?
Ø  At 10:00, VisiNET Browser will be taken offline and should be considered unavailable for the duration of the maintenance window.
Ø  All other CAD related services will remain online and are unaffected by this event.

What’s required of me?
Ø  Notify affected users.
Ø  Implement your agency’s scheduled VisiNET Browser maintenance business continuity plan, if applicable.

How do I get technical support?
If you have any questions, please contact the CTM Support Desk at 974-4357.

Chad Almaguer
Business Systems Analyst Senior
CTECC IT CAD Support – City of Austin
Office: (512)974-0844 or Pager: (512)802-6743

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